Client Care Assistant: Main Reception

2 weeks ago

Cape Town, Western Cape, South Africa Sanlam Full time

Who are we?

Sanlam Life and Savings (SLS) is focused on serving our retail and corporate clients in South Africa and further developing our strategic advantages in the South African market. Sanlam Life and Savings consists of three clusters - Sanlam Corporate, Sanlam Retail Mass and Sanlam Retail Affluent. The Sanlam Life and Savings Office provides strategic direction, coordination and support to the three clusters, as well as performing governance oversight that includes assurance provided by second line of defense functions in SLS, to enable us to meet our business objectives.

Build a successful career with us

We're all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.

What will you do?

Customer Care (receive of and personal interaction with high profile business clients) at both the main reception and the executive reception counters. Handling of general enquiries. Following protocols to render excellent client service. Effective communication, listening, understanding, and interpreting to meet clients' requirements. Confident ability to handle complaints and challenging clients. Operational responsibilities (housekeeping, applying of safety/security measurements). Administrative responsibilities (e-mail, room reservations, incoming/outgoing mail).

What will make you successful in this role?

Communication Skills : Excellent verbal and written communication skills in English, Afrikaans and with Xhosa as a third language an advantage, to interact with visitors, clients, and employees. Customer Service: Strong ability to provide a high level of customer service and handle inquiries, complaints, and requests professionally. Interpersonal Skills: Ability to build good relationships and interact positively with a wide range of people. Organization: Strong organizational skills to manage appointments, meetings, and administrative tasks efficiently. Multitasking: Capability to handle multiple tasks simultaneously in a busy environment. Technical Skills: Proficiency with office software (., Microsoft Office), email systems, and visitor management systems. Problem-Solving: Quick thinking and resourcefulness to address issues or unexpected situations as they arise. Attention to Detail: Accuracy in tasks like data entry, scheduling, and managing records. Professionalism: Maintaining a professional demeanour and appearance at all times. Cultural Sensitivity: Awareness and sensitivity to cultural differences, especially in a diverse corporate environment. Security Awareness: Basic knowledge of security protocols and procedures to ensure the safety of the workplace.

Qualification and Experience

Matric or Grade 12 2 – 5 Years frontline experience in a corporate or hotel environment Outstanding attendance record Working shifts

Knowledge and Skills

Effective communication skills in English and Afrikaans with Xhosa as a third language an advantage Knowledge of Sanlam Computer literate Protocol/Etiquette Understanding of cultural diversity Excellent communication skills Interpersonal skills

Behavioral Competencies

Client orientation Professionalism Initiative Teamwork Stress tolerance Integrity Self confidence Change and adaptability

Core Competencies

Cultivates innovation - Contributing dependentlyCustomer focus - Contributing dependentlyDrives results - Contributing dependentlyCollaborates - Contributing dependentlyBeing resilient - Contributing dependently

Turnaround time

The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers.

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