Reception & Administrator Ee - Cape Town Woodstock

2 weeks ago


Cape Town, Western Cape, South Africa Time Personnel Full time

DUTIES

  • Welcome visitors to the Company and maintain the Reception Area to ensure that a good initial impression is given.
  • Ensure Reception area is neat, clean & tidy and the switchboard is manned at all times.
  • Ensure Internal Sales are notified should a visitor want to view the Showroom.
  • Ensure visitors are comfortable should they have to wait for their appointment.
  • Responsible for answering all incoming calls within the first three (3) rings.
  • Screen all calls, transfer all incoming calls to the correct recipient.
  • Take accurate messages when the person sought is not available.
  • Ensure messages reach the person timeously.
  • Ensure the switchboard is manned at all times.
  • Comply with any other instructions that may be given by your Manager.
  • Remain up to date with staff on leave or not in the office in order to assist visitors.
  • All tasks that need to be performed pertaining to the switchboard and reception.
  • Resolve customer queries or direct the call to the relevant person to assist
  • Support and assist the sales consultants in the sales process
  • Generate quotes
  • Load specials
  • Load leads
  • Complete tenders and related documents
  • Complete order templates and forward to admin
  • Follow up on orders and confirm delivery dates Update forecasts
  • Liaise with customers if and when necessary
  • Resolve customer queries or refer enquiry to relevant person
  • Generate proforma invoices
  • Do Adhoc administrative duties within reason if and when requested

Salary:
R negotiable dependent on experience plus medical aid and pension

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