Medical Receptionist

2 weeks ago

East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time
A general medical practice is seeking a Medical Receptionist with a passion for family orientated health care. This practice has been running since 1951 with a legacy of holistic patient centred care.

There are 2 practices, in Southernwood and Beacon Bay. We have 9 general practitioners who rotate through both practices. Our GPs offer a comprehensive range of services for your medical needs.

Education and experience:

  • Grade 12 or equivalent
  • Relevant certification (advantageous)
  • Understanding the importance of patient confidentiality is of the utmost importance.
  • Understanding of medical terminology
  • Understanding of the general medical industry

Duties and Responsibilities:

  • Attend patients as they arrive by greeting and welcoming them with a caring and polite attitude.
  • Direct patients to the appropriate area
  • Answer incoming calls within 3 rings, maintain politeness and confidentiality during all phone conversations.
  • Screen and forward calls appropriately.
  • Assist patient with wheelchairs or other mobility issues where necessary.
  • Book, change and cancel patient appointments in keeping with company guidelines.
  • Check fax machine and distribute incoming faxes.
  • Ensure that the alarm is activated, and all doors and windows are closed and locked when leaving at the end of the day.
  • Ensure messages are complete, accurate and delivered in a timely manner.
  • Verify every patient's contact details and medical aid details by reading out what is on the system.
  • Always speak quietly on the telephone
  • Maintain a clean desk policy where no confidential information can be viewed by the public. Whenever possible, conduct confidential discussions away from the reception desk.
  • Notify Manager of any incident or potential incident relating to patients or staff.
  • Participate in meetings, staff training and development and performance reviews.
  • Photocopying
  • Report maintenance requirements and equipment failures.
  • Scan and allocate any incoming correspondence.
  • Ensure your petty cash box is locked away securely.
  • Transfer and receive patient health records.
  • Type correspondence when requested.
  • Work cooperatively with GPs, nurses, management and administration staff.
  • Medical receptionists play a key role in the successful delivery of care to patients at the practice.
  • Our Medical Receptionists ensure that all patients receive excellent service in a professional and caring environment.
  • They are aware that confidentiality is of utmost importance.
  • The Medical Receptionists work collaboratively with GPs, Practice Sisters and Nurses, Allied Health Professionals, Specialists, Management, and other Medical Receptionists.
  • Other duties as assigned.

Competencies / Skills:

  • Ability to remain calm in a stressful environment
  • Ability to work in a changing environment
  • Current Driver's license
  • Knowledge of the POPI Act (The Protection of Personal Information Act, 2013)
  • Outstanding telephone manner
  • Excellent verbal and written communication
  • Relevant computer skills
  • Knowledge of medical software
  • Previous experience in the medical field
  • Effective communication with staff, doctors and patients
  • Excellent time management skills
  • Problem solving withing the parameters of the job description
  • Ability to protect confidentiality and patient privacy at all times
  • Excellent team working ability
  • Ability to work independently
  • Ability to multitask
  • Flexibility
  • Professionalism

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