Medical Receptionist

A general medical practice is seeking a Medical Receptionist with a passion for family orientated health care. This practice has been running since 1951 with a legacy of holistic patient centred care.

There are 2 practices, in Southernwood and Beacon Bay. We have 9 general practitioners who rotate through both practices. Our GPs offer a comprehensive range of services for your medical needs.

**Education and experience**:

- Grade 12 or equivalent
- Relevant certification (advantageous)
- Understanding the importance of patient confidentiality is of the utmost importance.
- Understanding of medical terminology
- Understanding of the general medical industry

**Duties and Responsibilities**:

- Attend patients as they arrive by greeting and welcoming them with a caring and polite attitude.
- Direct patients to the appropriate area
- Answer incoming calls within 3 rings, maintain politeness and confidentiality during all phone conversations.
- Screen and forward calls appropriately.
- Assist patient with wheelchairs or other mobility issues where necessary.
- Book, change and cancel patient appointments in keeping with company guidelines.
- Check fax machine and distribute incoming faxes.
- Ensure that the alarm is activated, and all doors and windows are closed and locked when leaving at the end of the day.
- Ensure messages are complete, accurate and delivered in a timely manner.
- Verify every patient’s contact details and medical aid details by reading out what is on the system.
- Always speak quietly on the telephone
- Maintain a clean desk policy where no confidential information can be viewed by the public. Whenever possible, conduct confidential discussions away from the reception desk.
- Notify Manager of any incident or potential incident relating to patients or staff.
- Participate in meetings, staff training and development and performance reviews.
- Photocopying
- Report maintenance requirements and equipment failures.
- Scan and allocate any incoming correspondence.
- Ensure your petty cash box is locked away securely.
- Transfer and receive patient health records.
- Type correspondence when requested.
- Work cooperatively with GPs, nurses, management and administration staff.
- Medical receptionists play a key role in the successful delivery of care to patients at the practice.
- Our Medical Receptionists ensure that all patients receive excellent service in a professional and caring environment.
- They are aware that confidentiality is of utmost importance.
- The Medical Receptionists work collaboratively with GPs, Practice Sisters and Nurses, Allied Health Professionals, Specialists, Management, and other Medical Receptionists.
- Other duties as assigned.

**Competencies / Skills**:

- Ability to remain calm in a stressful environment
- Ability to work in a changing environment
- Current Driver’s license
- Knowledge of the POPI Act (The Protection of Personal Information Act, 2013)
- Outstanding telephone manner
- Excellent verbal and written communication
- Relevant computer skills
- Knowledge of medical software
- Previous experience in the medical field
- Effective communication with staff, doctors and patients
- Excellent time management skills
- Problem solving withing the parameters of the job description
- Ability to protect confidentiality and patient privacy at all times
- Excellent team working ability
- Ability to work independently
- Ability to multi-task
- Flexibility
- Professionalism