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Support Team Lead

2 months ago

Johannesburg, Gauteng, South Africa Centrax Systems Full time
Job Title: Support Team Lead - ERP System Expert

At Centrax Systems, we are seeking a highly skilled and experienced Support Team Lead to join our team. As a key member of our support team, you will be responsible for leading the team in providing ongoing technical support for our ERP system.

Key Responsibilities:
  • Develop and maintain support processes, including incident management and escalation procedures.
  • Monitor system performance and ensure issues are resolved promptly.
  • Collaborate with cross-functional teams to identify and implement process improvements.
  • Provide technical guidance and support to team members.
Requirements:
  • Bachelor's degree in Information Technology or a related field.
  • 5+ years of experience in IT support, with a focus on ERP systems.
  • Strong leadership and problem-solving skills.
  • Experience with ITIL or other support frameworks.
Preferred Qualifications:
  • Matric and diploma / Degree in computer science, information systems, or a related field.
  • 3-5 years' experience administering an ERP system.
  • Experience with ERP Systems advantageous.
  • Experience in report writers, SQL, workflow, and UML modelling advantageous.
  • Must have experience managing projects, setting up, deployment of information systems.
  • Experience in Microsoft 365 products and Business reporting Tools/Solutions will be advantageous.
Key Competencies:
  • Computer Literate.
  • Excel.
  • ERP systems.
What We Offer:
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.