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Support Team Lead

2 months ago

Johannesburg, Gauteng, South Africa Centrax Systems Full time
Job Title: Support Team Lead

Centrax Systems is seeking a highly skilled and experienced Support Team Lead to join our team. As a key member of our support team, you will be responsible for leading the team in providing ongoing technical support for our ERP system.

Key Responsibilities:
  • Develop and maintain support processes, including incident management and escalation procedures.
  • Monitor system performance and ensure issues are resolved promptly.
  • Lead the support team in providing technical support to customers and internal stakeholders.
  • Collaborate with cross-functional teams to resolve complex technical issues.
  • Provide guidance and training to junior team members.
Requirements:
  • Bachelor's degree in Information Technology or related field.
  • 5 years of experience in IT support with a focus on ERP systems.
  • Strong leadership and problem-solving skills.
  • Experience with ITIL or other support frameworks.
Desirable Skills:
  • Experience with ERP systems.
  • Knowledge of business processes and documentation.
  • Excellent communication and interpersonal skills.
  • Ability to work independently and as part of a team.

If you are a motivated and experienced professional looking for a new challenge, please submit your application.