IT Operations Consultant

2 weeks ago

Midrand, Gauteng, South Africa Full Circle Resourcing Full time
Our client requires the services of an
Operation Engineer (Entry) - Midrand/Menlyn/Rosslyn/Home Office rotation**-
Amazing brand with cutting edge technology:

  • Excellent teams in Global team collaboration:

  • High work-life balance with Flexible hours:
-
Agile working environment

POSITION:
Contract until December 2026



EXPERIENCE:
2-4 Years related working experience.

COMMENCEMENT:
As soon as possible

QUALIFICATIONS/EXPERIENCE
***- South African citizens/residents are preferred.

  • IT Degree and/or relevant qualifications / years of experience
  • Minimum of 3 years IT operations experience

ESSENTIAL SKILLS:

***- Incident, Problem and Change Management

  • Minimum 3 years working experience in an IT environment
  • Troubleshooting skills
  • Attention to detail
  • Positive attitude, hungry to learn, willing to go the extra mile

ADVANTAGEOUS TECHNICAL SKILLS
***- German language (verbal and written)

  • Agile methodology
  • Atlassian tools: Jira, Confluence
  • Ability to read, interpret and follow Java code
  • AWS Practitioner training and/or certification
  • Logging and tracking tickets to external support
  • Troubleshooting deployments
  • Debugging remote services
  • Serverless
  • Microservice Architecture

ROLE:

***- Action and resolve IM (Incident Management) tickets

  • Action and resolve CIM (Critical Incident Management) tickets as required
  • Raise and lead PM (Problem Management) tickets as identified
  • Action and coordinate CM (Change Management) tasks and tickets as required
  • Perform daily system health checks
  • Ensure systems are operational according to SLAs
  • Draw KPI Reports
  • Adhere to the GROUP Group PIC processes (Problem, Incident & Change Management)
  • Perform daily operations tasks and end user support
  • Creation of pertinent test documentation
  • Conduct Ops Basic Training
  • Enable end user knowledge transfer and training
  • Work closely with Agile Masters, developers, product owners and various global stakeholders in the feature teams
  • Provide general assistance to the Operations team and end users
  • Coordinate all TLM topics with feature teams timeously
  • Ensure stability and availability of all infrastructure to support feature teams
  • Ability to work as part of a team
  • Ability to work interdependently as well as independently and to submit deliverables on time and with excellent quality
  • Excellent interpersonal and organisational skills with the ability to communicate effectively (both verbally and in writing) with both technical and nontechnical colleagues / users
  • Good presentation skills
  • Selfstarter
  • Aboveboard work ethics
  • Flexibility to take up different tasks in the project
  • Ability and willingness to coach and give training to fellow colleagues and users when required
  • Willing and able to be on standby after hours, on weekends and on public holidays as per rotation schedules.
  • Willing and able to travel internationally
isanqa #isanqajobs #AgileWorking #IT #DevOps #IMManagement #Changemanagement #FuelledbyPassionIntegrityExcellence

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