Operations Consultant

2 weeks ago


Midrand, Gauteng, South Africa Full Circle Resourcing Full time
Our client requires the services of an
Operations Engineer (Senior)
-
Amazing brand with cutting edge technology:


  • Excellent teams in Global team collaboration:
-
High work-life balance with Flexible hours:


  • Agile working environment

POSITION:
Contract until December 2025

COMMENCEMENT:
As soon as possible

QUALIFICATIONS/EXPERIENCE

  • South African citizens/residents are preferred.
  • IT Degree and/or relevant qualifications / 5 years of Team Lead experience

ESSENTIAL SKILLS

  • Backout Planning
  • Business Continuity Management (BCM)
  • Change Management (CM)
  • Cutover Planning
  • Fallback Planning
  • Incident Management (IM)
  • IT Service Management (ITSM)
  • OPS Advanced Training
  • OPS Basic Training
  • Problem Management (PM)
  • Release Planning
  • Start Up Management (SUM)
  • System Monitoring
  • Technical Continuity Management (TCM)
  • Preparing test data for testing of CRs (Change Requests)
  • Testing CRs (Change Requests) and preparing test results
  • Carrying out regression testing
  • Interact with consultants of other modules
  • User interface transactional solutions

ADVANTAGEOUS

  • German Speaking

ROLE:

  • Action and resolve IM (Incident Management) tickets
  • Action and resolve CIM (Critical Incident Management) tickets as required
  • Raise and lead tasks PM (Problem Management) tickets as identified
  • Action and coordinate CM (Change Management) tasks and tickets as required
  • Assist user departments in drafting system requirement documentation based on business processes
  • Perform daily system handover and startup tasks to ensure operational readiness of systems
  • Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
  • Propose and review system design and evaluate alternatives
  • Develop systems solutions in line with quality and delivery requirements


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