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Operations Consultant
2 weeks ago
Operations Engineer (Senior)
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Amazing brand with cutting edge technology:
Excellent teams in Global team collaboration:
High work-life balance with Flexible hours:
Agile working environment
POSITION:
Contract until December 2025
COMMENCEMENT:
As soon as possible
QUALIFICATIONS/EXPERIENCE
- South African citizens/residents are preferred.
- IT Degree and/or relevant qualifications / 5 years of Team Lead experience
ESSENTIAL SKILLS
- Backout Planning
- Business Continuity Management (BCM)
- Change Management (CM)
- Cutover Planning
- Fallback Planning
- Incident Management (IM)
- IT Service Management (ITSM)
- OPS Advanced Training
- OPS Basic Training
- Problem Management (PM)
- Release Planning
- Start Up Management (SUM)
- System Monitoring
- Technical Continuity Management (TCM)
- Preparing test data for testing of CRs (Change Requests)
- Testing CRs (Change Requests) and preparing test results
- Carrying out regression testing
- Interact with consultants of other modules
- User interface transactional solutions
ADVANTAGEOUS
- German Speaking
ROLE:
- Action and resolve IM (Incident Management) tickets
- Action and resolve CIM (Critical Incident Management) tickets as required
- Raise and lead tasks PM (Problem Management) tickets as identified
- Action and coordinate CM (Change Management) tasks and tickets as required
- Assist user departments in drafting system requirement documentation based on business processes
- Perform daily system handover and startup tasks to ensure operational readiness of systems
- Ensure that all processes have been investigated / considered in obtaining the specifications of the user requirements
- Propose and review system design and evaluate alternatives
- Develop systems solutions in line with quality and delivery requirements
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