Campus Manager

2 weeks ago

Bellville, Western Cape, South Africa Signa Group Full time

JOB PURPOSE

  • The incumbent will be responsible for the sustainable performance of the site, including operational management, staff management, student welfare and discipline, ensuring alignment to the Company objectives, values and fostering a culture of teamwork, engagement, inclusivity and empowerment.
  • Ensure business growth, and client retention.
QUALIFICATIONS & EXPERIENCE

  • Must be in possession of NQF 7 Degree or equivalent
  • At least an Assessor, but preferably a Moderator qualification
  • Facilitator / training qualification will be advantageous
  • At least 10 years working experience of which 8 years in an education/skills development environment.
  • At least 6 years management experience
  • Sound understanding of operations management
  • Demonstrated innovation and improved operational effectiveness
  • Sales experience would be an added advantage
  • Current Code 8 driver's licence and own transport
  • At least 4 years campus operational management experience including:
  • Learnerships implementation, SETA and QCTO processes
  • Education Risk and compliance / regulatory understanding
  • Experience in staff management and development
  • Very disciplined and organized individual
  • Excellent skills in Excel, Word and PowerPoint
DUTIES & RESPONSIBILITIES

Operations:

  • Oversee, manage and lead the daily operations of the campus effectively.
  • Driving the performance of each member of the team on a daily, weekly and monthly basis as against individual targets
  • Manage and coordinate organizational activities at Campus level.
  • Implement academic programs and activities to achieve business requirements.
  • Manage operational changes as required
  • Manage the income streams and the operational expenses and general budget.
  • Manage and ensure effective communication with all service providers and sustain client relationships
  • Ensure governance and adherence to policies and procedures, and Business Ethics code
  • Ensure quality of work and delivery to all stakeholders and adherence to Service Level Agreements
  • Execute on all administrative and financial transactions and ensure efficiency
  • Travel between and monitor main and satellite offices; and to head office as required
  • Ensure transparent and effective communication and reporting to company leadership.

Staff Management:

  • Interacting, coaching, recognizing superior performance and addressing substandard performance of team members.
  • Maintain a working environment conducive to productivity, employee wellbeing and retention.
  • Recruitment of all branch staff in collaboration with Human Resources Department
  • Managing and developing departmental staff
  • Ensure the correct disciplines and teamwork are in place
  • Demonstrate effective, fair leadership, and inculcate the company values and culture
  • Manage and engage diverse teams effectively
  • Collaborate on continuous professional development of team members

Regulatory Compliance:

  • Work closely with committees and academic boards.
  • Liaise with National Quality and Compliance team to ensure that the institution is in compliance with regulations.
  • Adhere to required labour and education laws and related policies, including OHS, EE, etc.
  • Manage academic offerings to ensure student competency and final certification by Qualification Authority
  • External and internal relationships are managed effectively to ensure the best service delivery to students.
  • Maintain a campus environment conducive to student satisfaction, safety and wellbeing
Build and maintain stakeholder relationships

  • Liaise with a complex network of stakeholders to ensure business growth and business unit sustainability.
  • Build strategic interdepartmental relationships to help achieve business goals.
  • Promote sound staff, learner and stakeholder relationships.
  • Motivate for resources and changes as may be necessary to ensure operational
improvements

  • Ensure client and customer growth, and retention.
Business Growth

  • To be actively involved in season planning with focus on increased sales.
  • Monitor and report on sales activities.
  • Achieve sales / growth targets in collaboration with the General Manager
  • Academy.
  • Finance and budgeting

Reporting and Co-ordination:

  • Weekly approval of invoices for payment
  • Monthly operations reports
  • Preparation of closure reports and submitting the closure reports to Head Office
  • Feedback reports on monthly/weekly basis
COMPETENCIES & SKILLS

  • Excellent organizational and communication skills
  • Highly computer literate with specific reference to MS Excel, Word and PowerPoint computer skills
  • Be customer service orientated
  • Proven assertiveness and problemsolving skills
  • Highly selfmotivated and able to endure long hours as necessary
  • Excellent people's skills
  • An active understanding and interest in the Educational environment
  • Excellent stakeholder relationship management and interpersonal skill
  • Fluent in written and spoken English
  • Sound presentation, negotiation skil

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