Dispatch Coordinator

2 weeks ago


Durban, KwaZulu-Natal, South Africa Workwear Depot Full time
Our retail stores personify our vision and drive in providing our customers with a brilliant experience.

Every detail is designed with the utmost care and attention, and our people are driven to create solutions for peak performance and a better life.


The Dispatch Coordinator plays a key role in ensuring that all customer orders are efficiently received, processed, and dispatched, giving our customers a brilliant experience.


The main responsibilities of the role include:

  • Responsible for creating a brilliant customer experience by ensuring customer sales orders are dispatched effectively and efficiently, through the monitoring of Syspro and demand planning reports.
  • Ensure that all sales orders and related documents are appropriately collated before processing orders via the Distribution Centre.
  • Be in constant communication with the stores to inform them of delivery dates to allow for quick and efficient deliveries and ensure that urgent orders are prioritised.
  • Always keep our customer's needs as a priority by effectively managing daily tasks and responsibilities.

The experience we're looking for:

  • At least 2 years of experience in a dispatch role or experience in a related role is an advantage.
  • Computer literate; MS Excel, MS Word experience.
  • Must be proficient in Syspro.

The type of personality that will excel:

  • Is organised, systematic, works to a plan and gets "stuck in" to get the job done on time.
  • Prides themselves on their attention to detail.
  • Meticulous about ensuring all admin is up to date, completely accurate and under control.
  • Understands the importance of deadlines and can work accurately and efficiently under pressure and with a sense of urgency.
  • Someone who can work well within a team and holds everyone accountable to their commitments.
  • Uses their initiative, has their finger on the pulse, is proactive in all that is required.
  • Is fluent in spoken and written English with excellent communication and interpersonal skills.


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