Customer Service Manager

2 weeks ago

Johannesburg, Gauteng, South Africa Danfoss Full time

Requisition ID:
Job Location(s): Johannesburg, ZADanfoss offers you a unique opportunity to join a global market leader and experience satisfaction, coming from engineering sustainable solutions for people all over the world and from the use of your knowledge and competencies for global changes Are you interested to achieve more with less?

We are currently looking for a Customer Service Manager in Johannesburg, South Africa to join our Customer Service Team.

Responsibilities:

Responsibilities of this position include, but are not limited to, the following.

  • Engaging, motivating, and driving proactive regional Customer Service according to customer requirements and competence matrix
  • Setting Customer Service KPI's & SLA's and helping the team reach those goals ensuring excellent customer service
  • Ensuring high in timely response and quality resolution to external and internal customers
  • Building network/ good relations with external and internal customers to help generate loyalty, develop new opportunities and secure smooth cooperation
  • Assessing Customer Service competencies and processes to ensure best in class performance
  • Following the agreed cost level in the area of responsibility
  • Utilizing the ticketing functionalities in Salesforce and secure it is used by employees
  • Following standard processes, continuous improvement of processes, and optimization of usage of Ecommerce
  • Following and updating standard operating procedures (SOP)
  • Establishing processes to ensure smooth cooperation with the Supply Chain
  • Mastering of mandatory management processes,
  • Acts as a liaison between Customer Service department and other divisions within the company

Background & Skills:

  • Bachelor's degree in Economics, Business Administration or in a related field
  • 78 years of experience in a related field
  • Experience with SAP ERP system would be an added advantage
  • Experience in managing local operations
  • Previous experience in Order to Cash (OtC) and operational processes
  • Experience in People Management
  • Strong supervisory and leadership skills
  • Excellent communication and interpersonal skills
  • A Proactive team player who will make strategic decisions
  • Strong analytical and problemsolving skills

Employee Benefits:

We are excited to offer you the following benefits with your employment:

  • Bonus system
  • Paid leave
  • Flexible working hours
  • Pension plan
  • Opportunity to join Employee Resource Groups
  • State of the art virtual work environment

Danfoss - Engineering Tomorrow:


At Danfoss, we are engineering solutions that allow the world to use resources in smarter ways - driving the sustainable transformation of tomorrow.

No transformation has ever been started without a group of passionate, dedicated and empowered people.

We believe that innovation and great results are driven by the right mix of people with diverse backgrounds, personalities, skills, and perspectives, reflecting the world in which we do business.

To make sure the mix of people works, we strive to create an inclusive work environment where people of all backgrounds are treated equally, respected, and valued for who they are.

It is a strong priority within Danfoss to improve the health, working environment and safety of our employees.


Following our founder's mindset "action speaks louder than words", we set ourselves ambitious targets to protect the environment by embarking on a plan to become CO2 neutral latest by 2030.

Danfoss is an EO employer and VEVRAA Federal Contractor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, or other protected category.

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