Customer Services Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Initiate international Full time

Ready to roll the dice on a thrilling new career opportunity? A leading iGaming company have an exciting new
job opportunity for a
Customer Services Manager to join their team in
Johannesburg As the go-to person for player satisfaction, you'll lead a squad of support superstars, turning every interaction into a winning experience.

Get ready to hit the jackpot in your career and be part of a company where innovation meets entertainment.

Your key
job responsibilities as the
Customer Services Manager **in
Johannesburg:

  • Supervise day-to-day operations in the customer services department
  • Monitor customer interactions and ensure high levels of customer satisfaction
  • Maintain consistent and excellent customer support standards
  • Developing and implementing customer service strategies to enhance customer satisfaction and loyalty
  • Manage and create effective customer service procedures, policies, and standards
  • Efficiently manage and motivate customer service agents, promoting rapport building with the team and its customers
  • Optimise response times to inquiries and provide timely resolutions
  • Ensure adherence to regulations and responsible gambling practices
  • Foster effective collaboration with other departments to gather customer feedback and improve the overall user experience
  • Track key performance indicators and generate insightful reports for management
  • Identify customer service trends and recommend improvements
  • Provide ongoing training and development opportunities for the team
  • Contribute to revenue growth through upselling and crossmarketing through new and existing brands, as well as retention of customers.
Requirements for this
Customer Services Manager job in
Johannesburg:

  • Good working knowledge of the online gaming industry
  • Must have 5+ years experience in similar role within iGaming space
  • Customer Support management experience required
  • Working knowledge of customer service software, databases, and tools
  • Ability to think strategically and lead effectively
  • Availability for shift work, including weekends and public holidays
  • Customer support management
  • Customer service software proficiency
  • Working knowledge of CS databases and tools
  • Strategic thinking and effective leadership
  • Rapport building

Desirable criteria:

  • Experience in responsible gambling and problem gambling analysis
  • Experience in customer interaction with problem gamblers
  • Awareness of fraud prevention and antimoney laundering measures
If you wish to view additional Gaming, Betting, & Gambling jobs, please click through to our
job section.

  • Johannesburg, Gauteng, South Africa Samsung Customer Care Center Full time

    Role Summary:The role of Customer Service Agent requires excellent listening and communication skills and requires exceptional customer service throughout.We strive to exceed customer expectations, respond quickly and minimize customer frustrations, and provide strong customer support through professionalism, empathy, friendliness, and a quick decision on...


  • Johannesburg, Gauteng, South Africa Letshalo HR Services Full time

    Key Responsibilities include but not limited to the following:Planning of portfolio of structural engineering to ensure readiness for implementation of projects/programmes. Effective prioritization, investigation and resolution of dailyallocated queries from various stakeholders Provide support to Credit Management for effective credit control and increased...


  • Johannesburg, Gauteng, South Africa Estée Lauder Companies Singapore Full time

    Customer Service Manager: Johannesburg, South Africa; South Africa Customer Service Estée Lauder CompaniesJob Description:Overall Purpose of the JobPlan, co-ordinate and control the activities of the customer service team to maintain and enhance customer relationships and meet organizational and operational objectives. Responsible for the day-to-day...


  • Johannesburg, Gauteng, South Africa Danfoss Full time

    Requisition ID: Job Location(s): Johannesburg, ZADanfoss offers you a unique opportunity to join a global market leader and experience satisfaction, coming from engineering sustainable solutions for people all over the world and from the use of your knowledge and competencies for global changes Are you interested to achieve more with less?We are currently...

  • Customer Services

    2 weeks ago


    Johannesburg, Gauteng, South Africa Prostaff Holdings Full time

    Minimum requirements for the role: A customer service management diploma or business administration diploma is preferred for this role. Previous experience having worked within an internal sales management or related role ideally within an industry that manages stock and warehousing supplying into various manufacturing or distribution industries. Must have...


  • Johannesburg, Gauteng, South Africa Newrest Full time

    RESPONSIBILITIES:You will be responsible for:Sales: Being the main customer interface, including for contract, pricing, service and concept changes as well as business development. Secure new client accounts across South Africa Develop commercial strategy (identify leads, main actors, valuable information, strategic contacts, trends, client strategy )...


  • Johannesburg, Gauteng, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs Auto Body Repair Centre R R 25 000 Job ref: WP012824/SD Vacancy type: PermanentSHIFTINTOHIGHCAREER to a long-established and highly successful Auto Body Repair Centre who requires the services of a Customer Service ManagerMinimum Requirements: Should have a minimum of 2 to 4 years' experience as an Auto Body Customer Service...


  • Johannesburg, Gauteng, South Africa Trek Bikes Full time

    A bit about usTrek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you're on our team, you're taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your...


  • Johannesburg, Gauteng, South Africa Samsung Customer Care Center Full time

    Supports field teams with technical supportMonitoring all technical requests receivedAcknowledge of technical request from customer or Supporting structuresTroubleshoot technical issuesDiagnose and assist with technical issueResolve technical issue or refer to service delivery agent and service coordinator for further assistanceUpdating customersSending...

  • Customer Services

    2 weeks ago


    Johannesburg, Gauteng, South Africa Mondelēz International Full time

    Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It Possible.You will be responsible for order modification and allocation of available stock to customer orders when stock is constrained, delivering against service and fill rate targets.How you will contributeYou will: Manage the order...

  • Customer Service

    2 weeks ago


    Johannesburg, Gauteng, South Africa Unique Personnel Full time

    Job Number 72290Job Type PermanentJob Title Customer Service / Receptionist / AdministratorComputer Skills MS OfficeIndustry HealthCity JohannesburgProvince GautengJob Overview:We are seeking a dynamic and organized individual to join our team in the role of Customer Service/Receptionist/Administrator. This position involves handling basic customer support...


  • Johannesburg, Gauteng, South Africa Newrest Full time

    RESPONSIBILITIES:You will be responsible for:Ensure that a complete unit tour is done daily and check with the teams if everything is on the right track. Do a spot check on a specific area to report to Commercial / Production and Unit Manager, report to General Manager if critical. Ensure that a complete food testing is done weekly on all major airlines...


  • Johannesburg, Gauteng, South Africa Clicks Group Limited Full time

    Advert reference: click_012938Advert status: Online- Position Summary:Industry:Wholesale & Retail TradeJob category:Other: FMCG, Retail, Wholesale and Supply ChainLocation:GautengContract:PermanentRemuneration:Market - RelatedEE position:NoBrand:Clicks GroupIntroduction:We are looking to recruit a Customer Service Manager to ensure customer service...


  • Johannesburg, Gauteng, South Africa She Recruits Full time

    Degree / Diploma (Procurement/ Logistics/ Supply Chain / Exports)Skills and experience required:Experience in a manufacturing environmentExperience with a product that is shipped internationallyGood understanding of the POPI act, health and safety standardsSystem they use is SAP but that's not a requirementKnowledge of Relevant Banking, SARS and Customs...


  • Johannesburg, Gauteng, South Africa Jobfinder Spain Full time

    Full time | Initiate International | South Africa Posted On 2024/05/20 Job Information Market related Betting and Gaming Work Experience 1-3 years City Johannesburg State/Province Gauteng 2000 Job DescriptionAre you ready to lead and shape the future of customer service in the iGaming industry? Join a leading iGaming company inJohannesburgas theHead of...


  • Johannesburg, Gauteng, South Africa She Recruits Full time

    Bachelors Degree/BTech or National Diploma in Procurement, Logistics, Supply Chain and Exports.Skills and experience required:At least 8 years' experience customer services in a manufacturing and export environment.Experience and knowledge of the export process:DocumentationLetters of creditForeign exchangeMarine insuranceForwarding agentsInternational...


  • Johannesburg, Gauteng, South Africa She Recruits Full time

    MatricDegree, Btech or diploma in Procurement, Logistics, Supply Chain and Exports.Skills and experience required:At least 8 years' experience customer services in a manufacturing environment where goods are shipped internationally.Experience and knowledge of the export process:DocumentationLetters of creditForeign exchangeMarine insuranceForwarding...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    Role Purpose: To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer's expectations. Responsibilities: Drive significant growth and profitability in the context of cost management.Deliver exceptional service that...


  • Johannesburg, Gauteng, South Africa Callforce Full time

    Creating purposeful careers as we build the future of contact centre solutionsTo provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer request and managing customer's expectationsResponsibilities:Drive significant growth and profitability in the...


  • Johannesburg, Gauteng, South Africa Jobking Full time

    Job Profile: Plan, coordinate and control the activities of the customer service team to maintain and enhance customer experience; and meet revenue and organization objectives. Ensure customer orders are placed, filled and shipped on time.Key Performance Areas:Develop and implement an integrated customer service plan which is aligned to the company strategy....