![Tracker South Africa](https://envy-mag.com/img/c/tracker-south-africa.png)
Retention Consultant
2 weeks ago
Listing reference:
track_001164
Listing status:
Online
Position summary:
Industry:
IT & Internet
Job category:Sales Support
Location:Randburg
Contract:Permanent
Remuneration:Market Related
EE position:Yes
Introduction:
Job description:
RESPONSIBILITIES:
- Converting cancellations to new contracts, De/Re or Change of ownership with assistance from the sales departments/business sales consultant.
- Ensure that electronic requests received within the Direct Sales & Retention Department are handled efficiently and in line with service level agreements and standards.
- Acting on all incoming calls within the SLA.
- Resolving all cancellations and customer service queries and/or concerns according to the relevant SOP.
- Address general product information enquiries timeously and accurately.
- Follow up on customers outstanding queries only applicable during a retention request.
- Effective utilization of the Call rating system.
- Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, retention criteria and loss ratios in order to provide an improved customer experience and retain the customer.
- Negotiate and make relevant product and service adjustments in line with product pricing and Trackers retention strategy.
- Manage time and workloads to ensure that deadlines and targets are met.
Minimum requirements:
SKILLS / KNOWLEDGE:
- Minimum requirement is matric.
- RE5 & FAIS full qualifications advantage
- Previous contact Centre experience in a sales or retention environment is essential.
- Minimum 1year experience in handling technical queries, Retaining of customers and financial background.
- 34 years working experience in a Contact Centre.
- Certificate in Customer Services will be an advantage.
- Excellent product and systems knowledge.
- A passion for retaining customers through excellent customer service delivery, a professional attitude at all times.
- The incumbent should have excellent interpersonal skills.
- The ability to cope with a constant changing and pressurised environment.
- The ability to work in an environment where multiskilling is required.
- Work accurately with high level of attention to detail.
- Advanced MS Office proficiency.
- Must be selfsufficient, assertive and influential.
- Optimistic and caring
-
Retention Consultant
2 weeks ago
Randburg, Gauteng, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full timeRetention Consultant - Customer Service - RandburgMinimum requirements: Matric Minimum 1 year experience in handling technical queries RE5 qualification requirement FAIS Credits advantageous Certificate in Customer Services will be advantageous Advanced MS Office proficiency 34 years working experience in a Contact Centre. Previous contact centre experience...
-
Retention Consultant
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001018Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroduction:Tracker requires the services of Retention Consultants in the Customer Services department based at Tracker Head Office in Johannesburg.Job...
-
Retentions Consultant
2 weeks ago
Randburg, Gauteng, South Africa TLT Appointing Full timePolicy retention (saves) as per the guidelines provided in the Retention SOP. Making contact with clients who's premiums have not been paid or stopped. Policy reinstatements (following cancellation) as per the guidelines provided in the Retention SOP. Identify and resolves customer issues through existing and creative retention techniques Exercise creative...
-
Retention Consultant X 3 Positions
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001236Listing status: OnlinePosition summary:Industry:IT & InternetJob category:External SalesLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description: Converting cancellations to new contracts, De/Re or Change of ownership with assistance from the sales departments/business sales...
-
Customer Relationship Consultant
2 weeks ago
Randburg, Gauteng, South Africa Afrizan People Intelligence Full timeAbout usWe are professional, agile and innovative.Our work environment includes: Modern office setting Growth opportunities Safe work environmentEffortless Customer Experience Delivery Ensure delivery of customer service objectives. Own & resolve customer issues as comprehensively as possible on first contact. Be a brand ambassador of the client and create a...
-
Lecturer: Marketing Management
2 weeks ago
Randburg, Gauteng, South Africa Educor Full timeLecturer: Marketing Management ( JB4074)RandburgMarket RelatedREQUIREMENTS OF THE JOB:Minimum of a Degree in Marketing or other related fieldA post graduate qualification is advantageous and a requirement for any lecturer teaching on a degree level.A proven teaching portfolio that evidences student support and success.A minimum of 1 year's lecturing...
-
Lead Generation/ Sales Trainer
2 weeks ago
Randburg, Gauteng, South Africa ICONAF Full timeThe Lead Generation/ Sales Trainer at IconAF is responsible for, the Quality of Trainingconducted at the branches and for the trainees' performance during live dialling and incubation phase.- Responsibilities & DutiesThe responsibility of the Trainer is not exhaustive and may change from time to time as decided by Management.People Responsibility: Prepare...
-
Junior Recruiter
2 weeks ago
Randburg, Gauteng, South Africa Icon AF Full timeResponsibilities & DutiesThe responsibility of a Recruiter is not exhaustive and may change from time to time as decided by Management.People Responsibility: Identify Hiring needs and fill job openings Identifying future hiring needs.- designing and drafting job descriptions, Conducting interviews and sorting through applicants to fill open positions....
-
Supervisor - Customer Value Maximization
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001203Listing status: OnlinePosition summary:Industry:Telecommunication ServicesJob category:IT and TelecommunicationsLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroduction:Tracker has been South Africa's leading vehicle tracking company since the 1990s. Tracker requires the services of a Customer...
-
Client Development Manager
2 weeks ago
Randburg, Gauteng, South Africa Ability Recruitment Full timePermanent JHB00289 Sales & Marketing Gauteng, Randburg R R Monthly Cost To Company The Client Development Manager is responsible for running relationships with key institutional Clients. They are the key point of contact for the relationship and need to drive the relationship to ensure that the capacity requirements of the business are met, with profitable...
-
Human Capital Business Partner
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001139Listing status: OnlinePosition summary:Industry:IT & InternetJob category:HR ManagementLocation:RandburgContract:PermanentEE position:YesIntroduction:Tracker requires the services of a talented and experienced Human Capital Business Partner to service the Contact Centre. The HCBP will provide Human Capital advice and support to...
-
Head: Academic
2 weeks ago
Randburg, Gauteng, South Africa IIE Varsity College , IIE Vega and IIE MSA Full timeDirect Reporting Line:Campus HeadVega School is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications accredited by the...
-
Digital Solution Architect
2 weeks ago
Randburg, Gauteng, South Africa Dimension Data Full timeFunctieomschrijvingAre you looking for a company with a great culture and the freedom to be innovative? Do you want to work on cutting-edge projects, in an environment where you can express your opinions without fear of repercussion? My client is seeking an individual who wants to take part in the development of new technologies, while working closely with...
-
Operations Manager
2 weeks ago
Randburg, Gauteng, South Africa AFMS Group Full timeManagement and be responsible for service delivery and budget outputs of the project operations, team and sub-contractorsImplement tactical strategies and control mechanisms to achieve the contract objectives, increasing efficiency and minimising the risk of loss and noncompliance which may impact on company profitsInitiate projects to improve efficiency and...
-
Retention Consultant
3 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001147 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: The primary objective for appointing a Retention consultant in the Retention Contact Centre is...
-
Retention Consultant
3 days ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001229 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: The primary objective for appointing a Retention consultant in the Retention Contact Centre is...
-
Retention Consultant
4 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001164 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Sales Support**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: **RESPONSIBILITIES**: - Converting cancellations to new contracts, De/Re or Change...
-
Retention Consultant
2 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001018 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the services of Retention Consultants in the Customer Services department based at...
-
Retentions Consultant
4 weeks ago
Randburg, South Africa TLT Appointing Full timePolicy retention (saves) as per the guidelines provided in the Retention SOP. - Making contact with clients who’s premiums have not been paid or stopped. - Policy reinstatements (following cancellation) as per the guidelines provided in the Retention SOP. - Identify and resolves customer issues through existing and creative retention techniques - Exercise...
-
Retention Administrator
3 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001095 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Administration**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: The primary objective for appointing an administrator in the Retention Contact Centre is to handle...
-
Retention Consultant
2 weeks ago
Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full timeRetention Consultant - Customer Service - Randburg Minimum requirements: - Matric - Minimum 1 year experience in handling technical queries - RE5 qualification requirement - FAIS Credits advantageous - Certificate in Customer Services will be advantageous - Advanced MS Office proficiency - 3-4 years working experience in a Contact Centre. - Previous...
-
Retention Consultant X 3 Positions
3 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001236 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:External Sales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: - Converting cancellations to new contracts, De/Re or Change of ownership with...
-
Sales Consultant
3 weeks ago
Randburg, South Africa Blue Label Telecoms Full time**Job Purpose** We are looking for professional enthusiastic, motivated, and exceptiona**l outbound** **sales agents **with Cellular sales experience to join our dynamic team in Randburg. Key responsibilities will be contacting prospective customers to offer new package deals, and upgrades. **Responsibilities** - Ensure all, customer acquisition, retention...
-
Customer Relationship Consultant
4 weeks ago
Randburg, South Africa Afrizan People Intelligence Full time**About us** We are professional, agile and innovative. Our work environment includes: - Modern office setting - Growth opportunities - Safe work environment **Effortless Customer Experience Delivery** - Ensure delivery of customer service objectives. - Own & resolve customer issues as comprehensively as possible on first contact. - Be a brand ambassador...
-
Lecturer: Marketing Management
2 weeks ago
Randburg, South Africa Educor Full timeLecturer: Marketing Management ( JB4074) Randburg Market Related REQUIREMENTS OF THE JOB: Minimum of a Degree in Marketing or other related field A post graduate qualification is advantageous and a requirement for any lecturer teaching on a degree level. A proven teaching portfolio that evidences student support and success. A minimum of 1 year’s...
-
Lecturer: Marketing Management
7 days ago
Randburg, South Africa Educor Full timeLecturer: Marketing Management ( JB4074) Randburg Market Related REQUIREMENTS OF THE JOB: Minimum of a Degree in Marketing or other related field A post graduate qualification is advantageous and a requirement for any lecturer teaching on a degree level. A proven teaching portfolio that evidences student support and success. A minimum of 1 year’s...
-
Lead Generation/ Sales Trainer
3 weeks ago
Randburg, South Africa ICONAF Full timeThe Lead Generation/ Sales Trainer at IconAF is **responsible for,** the **Quality of Training**conducted at the branches and for the trainees’ performance during live dialling and incubation phase. - **Responsibilities & Duties** The responsibility of the Trainer is not exhaustive and may change from time to time as decided by Management. **People...
-
Chief Executive Officer
2 weeks ago
Randburg, South Africa Secondments Recruitment Full time**Job Advert Summary**: The Chief Executive Officer (CEO) role is responsible for providing leadership and direction to the organization to achieve its strategic objectives and deliver exceptional advisory services to clients seeking to transform and comply with BBBEE regulations. This role’s primary responsibility is to identify and create new business...
-
Debtor Finance Analyst
3 weeks ago
Randburg, South Africa FirstRand Full timeJob Description Analyses credit data to estimate degree of risk in extending credit or lending money Consults with management to assist in corporate planning - Achieve year on year Total Consumer Revenue Growth as per the Branch Financial Performance Report for your Customer Portfolio - Manage costs / expenses within approved budget to achieve cost...
-
Junior Recruiter
3 weeks ago
Randburg, South Africa Icon AF Full time**Responsibilities & Duties** The responsibility of a Recruiter is not exhaustive and may change from time to time as decided by Management. **People Responsibility**: - Identify Hiring needs and fill job openings - Identifying future hiring needs. - designing and drafting job descriptions, - Conducting interviews and sorting through applicants to fill...
-
Supervisor - Customer Value Maximization
3 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001203 **Listing status**: Online **Position summary**: **Industry**:Telecommunication Services**Job category**:IT and Telecommunications**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker has been South Africa’s leading vehicle tracking company since the...
-
Client Development Manager
4 weeks ago
Randburg, South Africa Ability Recruitment Full time2023-08-28 - 2023-09-18 - Permanent - JHB002897 - Sales & Marketing- Gauteng, Randburg - R 60000 - R 1000000 Monthly Cost To Company- The Client Development Manager is responsible for running relationships with key institutional Clients. They are the key point of contact for the relationship and need to drive the relationship to ensure that the capacity...
-
Human Capital Business Partner
4 days ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001139 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:HR Management**Location**:Randburg**Contract**:Permanent**EE position**:Yes**Introduction**: Tracker requires the services of a talented and experienced Human Capital Business Partner to service the Contact Centre. The HCBP will...
-
Head: Academic
4 weeks ago
Randburg, South Africa IIE Varsity College , IIE Vega and IIE MSA Full time**Direct Reporting Line**: Campus Head **Vega School** is an educational brand of The Independent Institute of Education (The IIE). The IIE enjoys the reputation of being at the forefront of private higher education in South Africa and is registered with the Department of Higher Education and Training (DHET) to provide higher education qualifications...