![Tracker South Africa](https://media.trabajo.org/img/noimg.jpg)
Retention Consultant
4 weeks ago
**Listing reference**: track_001164
**Listing status**: Online
**Position summary**:
**Industry**:IT & Internet**Job category**:Sales Support**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**:
**Job description**:
**RESPONSIBILITIES**:
- Converting cancellations to new contracts, De/Re or Change of ownership with assistance from the sales departments/business sales consultant.
- Ensure that electronic requests received within the Direct Sales & Retention Department are handled efficiently and in line with service level agreements and standards.
- Acting on all incoming calls within the SLA.
- Resolving all cancellations and customer service queries and/or concerns according to the relevant SOP.
- Address general product information enquiries timeously and accurately.
- Follow up on customers outstanding queries only applicable during a retention request.
- Effective utilization of the Call rating system.
- Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, retention criteria and loss ratios in order to provide an improved customer experience and retain the customer.
- Negotiate and make relevant product and service adjustments in line with product pricing and Trackers retention strategy.
- Manage time and workloads to ensure that deadlines and targets are met.
**Minimum requirements**:
**SKILLS / KNOWLEDGE**:
- Minimum requirement is matric.
- RE5 & FAIS full qualifications advantage
- Previous contact Centre experience in a sales or retention environment is essential.
- Minimum 1-year experience in handling technical queries, Retaining of customers and financial background.
- 3-4 years working experience in a Contact Centre.
- Certificate in Customer Services will be an advantage.
- Excellent product and systems knowledge.
- A passion for retaining customers through excellent customer service delivery, a professional attitude at all times.
- The incumbent should have excellent interpersonal skills.
- The ability to cope with a constant changing and pressurised environment.
- The ability to work in an environment where multi-skilling is required.
- Work accurately with high level of attention to detail.
- Advanced MS Office proficiency.
- Must be self-sufficient, assertive and influential.
- Optimistic and caring
-
Retention Consultant
3 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001147 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: The primary objective for appointing a Retention consultant in the Retention Contact Centre is...
-
Retention Consultant
3 days ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001229 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Call Centre and Telesales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: The primary objective for appointing a Retention consultant in the Retention Contact Centre is...
-
Retention Consultant
2 weeks ago
Randburg, Gauteng, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full timeRetention Consultant - Customer Service - RandburgMinimum requirements: Matric Minimum 1 year experience in handling technical queries RE5 qualification requirement FAIS Credits advantageous Certificate in Customer Services will be advantageous Advanced MS Office proficiency 34 years working experience in a Contact Centre. Previous contact centre experience...
-
Retention Consultant
2 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001018 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Customer Service**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: Tracker requires the services of Retention Consultants in the Customer Services department based at...
-
Retention Consultant
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001164Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Sales SupportLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description:RESPONSIBILITIES: Converting cancellations to new contracts, De/Re or Change of ownership with assistance from the sales...
-
Retention Consultant
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001018Listing status: OnlinePosition summary:Industry:IT & InternetJob category:Customer ServiceLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:NoIntroduction:Tracker requires the services of Retention Consultants in the Customer Services department based at Tracker Head Office in Johannesburg.Job...
-
Retentions Consultant
4 weeks ago
Randburg, South Africa TLT Appointing Full timePolicy retention (saves) as per the guidelines provided in the Retention SOP. - Making contact with clients who’s premiums have not been paid or stopped. - Policy reinstatements (following cancellation) as per the guidelines provided in the Retention SOP. - Identify and resolves customer issues through existing and creative retention techniques - Exercise...
-
Retentions Consultant
2 weeks ago
Randburg, Gauteng, South Africa TLT Appointing Full timePolicy retention (saves) as per the guidelines provided in the Retention SOP. Making contact with clients who's premiums have not been paid or stopped. Policy reinstatements (following cancellation) as per the guidelines provided in the Retention SOP. Identify and resolves customer issues through existing and creative retention techniques Exercise creative...
-
Retention Administrator
3 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001095 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:Administration**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:No**Introduction**: The primary objective for appointing an administrator in the Retention Contact Centre is to handle...
-
Retention Consultant
2 weeks ago
Randburg, South Africa Job Masters (Pty) Ltd Staff Recruitment Co Full timeRetention Consultant - Customer Service - Randburg Minimum requirements: - Matric - Minimum 1 year experience in handling technical queries - RE5 qualification requirement - FAIS Credits advantageous - Certificate in Customer Services will be advantageous - Advanced MS Office proficiency - 3-4 years working experience in a Contact Centre. - Previous...
-
Retention Consultant X 3 Positions
3 weeks ago
Randburg, South Africa Tracker South Africa Full time**Listing reference**: track_001236 **Listing status**: Online **Position summary**: **Industry**:IT & Internet**Job category**:External Sales**Location**:Randburg**Contract**:Permanent**Remuneration**:Market Related**EE position**:Yes**Introduction**: **Job description**: - Converting cancellations to new contracts, De/Re or Change of ownership with...
-
Retention Consultant X 3 Positions
2 weeks ago
Randburg, Gauteng, South Africa Tracker South Africa Full timeListing reference: track_001236Listing status: OnlinePosition summary:Industry:IT & InternetJob category:External SalesLocation:RandburgContract:PermanentRemuneration:Market RelatedEE position:YesIntroduction:Job description: Converting cancellations to new contracts, De/Re or Change of ownership with assistance from the sales departments/business sales...
-
Sales Consultant
3 weeks ago
Randburg, South Africa Blue Label Telecoms Full time**Job Purpose** We are looking for professional enthusiastic, motivated, and exceptiona**l outbound** **sales agents **with Cellular sales experience to join our dynamic team in Randburg. Key responsibilities will be contacting prospective customers to offer new package deals, and upgrades. **Responsibilities** - Ensure all, customer acquisition, retention...
-
Customer Relationship Consultant
4 weeks ago
Randburg, South Africa Afrizan People Intelligence Full time**About us** We are professional, agile and innovative. Our work environment includes: - Modern office setting - Growth opportunities - Safe work environment **Effortless Customer Experience Delivery** - Ensure delivery of customer service objectives. - Own & resolve customer issues as comprehensively as possible on first contact. - Be a brand ambassador...
-
Lecturer: Marketing Management
2 weeks ago
Randburg, South Africa Educor Full timeLecturer: Marketing Management ( JB4074) Randburg Market Related REQUIREMENTS OF THE JOB: Minimum of a Degree in Marketing or other related field A post graduate qualification is advantageous and a requirement for any lecturer teaching on a degree level. A proven teaching portfolio that evidences student support and success. A minimum of 1 year’s...
-
Lecturer: Marketing Management
7 days ago
Randburg, South Africa Educor Full timeLecturer: Marketing Management ( JB4074) Randburg Market Related REQUIREMENTS OF THE JOB: Minimum of a Degree in Marketing or other related field A post graduate qualification is advantageous and a requirement for any lecturer teaching on a degree level. A proven teaching portfolio that evidences student support and success. A minimum of 1 year’s...
-
Customer Relationship Consultant
2 weeks ago
Randburg, Gauteng, South Africa Afrizan People Intelligence Full timeAbout usWe are professional, agile and innovative.Our work environment includes: Modern office setting Growth opportunities Safe work environmentEffortless Customer Experience Delivery Ensure delivery of customer service objectives. Own & resolve customer issues as comprehensively as possible on first contact. Be a brand ambassador of the client and create a...
-
Lead Generation/ Sales Trainer
3 weeks ago
Randburg, South Africa ICONAF Full timeThe Lead Generation/ Sales Trainer at IconAF is **responsible for,** the **Quality of Training**conducted at the branches and for the trainees’ performance during live dialling and incubation phase. - **Responsibilities & Duties** The responsibility of the Trainer is not exhaustive and may change from time to time as decided by Management. **People...
-
Lecturer: Marketing Management
2 weeks ago
Randburg, Gauteng, South Africa Educor Full timeLecturer: Marketing Management ( JB4074)RandburgMarket RelatedREQUIREMENTS OF THE JOB:Minimum of a Degree in Marketing or other related fieldA post graduate qualification is advantageous and a requirement for any lecturer teaching on a degree level.A proven teaching portfolio that evidences student support and success.A minimum of 1 year's lecturing...
-
Chief Executive Officer
2 weeks ago
Randburg, South Africa Secondments Recruitment Full time**Job Advert Summary**: The Chief Executive Officer (CEO) role is responsible for providing leadership and direction to the organization to achieve its strategic objectives and deliver exceptional advisory services to clients seeking to transform and comply with BBBEE regulations. This role’s primary responsibility is to identify and create new business...