Dutch (Fluent) Client Care Agent

2 weeks ago


Johannesburg, Gauteng, South Africa BGA Recruitment Full time

NB:
This position is based in Johannesburg
(partly Hybrid)
We are looking for someone who will be able to fulfill the following requirements:

Key Performance Areas:
Receipt and handling of inbound & outbound calls.

  • Ensure that calls are answered timeously, handled efficiently, politely and professionally
  • Ensure that careful attention is paid to the information being provided by the caller
  • Provide accurate information/instructions to the caller, if required
  • Ensure that the call is carefully listened for accurate understanding of the call
  • Accurately comprehend the information that has been provided
  • Ensure the confidentiality of the information relating to the call
Preparation of Reports (as required) and accurate record keeping.

  • Accurately capture the details received from the call.
  • Produce professional and detailed reports.
  • Assume responsibility for accuracy, and completeness of all tipoff reports
  • Evaluate urgency & sensitivity of information received from callers' and demonstrate sound judgement in prioritising and escalation of the matter.
Quality and risk management.

  • Adherence to all controls implemented to protect confidentiality of information provided and anonymity of whistleblower
General administration.

  • Follow correct procedures.
  • Provide assistance where required.
About You

You would need to have the following qualifications

  • A minimum of a matric qualification plus 3 years working experience in a customer services orientated position is a prerequisite for this position
  • Any formal qualification will be an advantage
You would need to have the following Experience and Technical competencies:

years working experience, preferably in a contact centre would be an advantage

  • An excellent command, ie. 100 % fluency in the Dutch and English languages is a necessity
  • Fluency in any other Foreign language i.e. Arabic, French, Spanish, German will be an advantage
  • All official languages of South Africa are offered. Fluency in any other SA official language would be preferred and would be an advantage.
  • Ability to work shifts, public holidays and on weekends (project and call centre dependent) will be required


  • Johannesburg, Gauteng, South Africa BGA Recruitment Full time

    NB: This position is based in Johannesburg (partly Hybrid)We are looking for someone who will be able to fulfill the following requirements:To provides inbound and outbound telephonic services to internal and external clients subject to the requirement/s of the specific project/s the agent may be allocated to.Key Performance Areas:Receipt and handling of...


  • Johannesburg, Gauteng, South Africa BGA Recruitment Full time

    Our Client in Sandton is looking for a Fluent German Speaker that will be able to fulfill the following requirements:Key Performance Areas:Receipt and handling of inbound & outbound calls. Ensure that calls are answered timeously, handled efficiently, politely and professionally Ensure that careful attention is paid to the information being provided by the...


  • Johannesburg, Gauteng, South Africa Black Pen Recruitment Full time

    Dutch Speaking Customer Service & Sales Representative (Fully Remote)Our client is a global contact center outsourcing company that specialises in providing customer support and back-office services. With contact centres in strategic locationsrobust quality assurance processes.Job Type: Remote | South AfricaSalary Range: R CTC Per AnnumRequirements: Fluent...


  • Johannesburg, Gauteng, South Africa Black Pen Recruitment Full time

    Job Type: Remote | South AfricaSalary Range: R CTC Per AnnumRequirements:Fluent in Dutch (B2) and EnglishCompleted MatricFibre Line 10 mbps / 5 mbpsSouth African Citizenship or IdentificationB enefits40 hours per week, 8-9 hour shifts per dayTraining: 4 weeks (Fully paid)Probation period: 4 monthsHealth Insurance Benefit (Paid for by the...


  • Johannesburg, Gauteng, South Africa Black Pen Recruitment Full time

    Dutch Speaking Customer Service RepresentativeJob Type: Remote | Full-time | PermanentSalary: R16 667 Gross per month + BenefitsRequirements: Fluent in Dutch (B2+) No criminal record. Flexibility to work shifts Fibre internet connection or fixed stable ADSL line required at own cost. UPS GeneratorSalary and Benefits Full time, Permanent contract: 40 hours...


  • Johannesburg, Gauteng, South Africa Schneider Electric Gruppe Full time

    Job Description - Primary Customer Care Agent - Portfolio Management (008UPW) Primary Customer Care Agent - Portfolio Management - 008UPW An opportunity exists within our Customer Care Centre for a Customer Care Centre Consultant. Duties & Responsibilities Preferred & backup agents for Top Customers. Be the single point of contact for all customers...


  • Johannesburg, Gauteng, South Africa Macdonald & Company Full time

    Location:JohannesburgSalary:250,000Job Type:PermanentReference:71431Job Summary: Passionate about delivering excellent customer service?Our client has set itself apart by providing a refreshing face to the ever-growing young market. Owning, redeveloping and managing their portfolio in-house has allowed them to offer a leisure like feel to their growing...


  • Johannesburg, Gauteng, South Africa Believe Resourcing Full time

    FULLY REMOTE Portuguese Service AgentsSouth AfricaR94.85 per hour (including a language allowance of R27.50 per hour) + medical aid contributions of up to R1,800.00, as well as a provident fund contribution of up to 7.5% of your base salary.Attention fluent Portuguese speakers Are you looking for an exciting new opportunity to work with one of the biggest...


  • Johannesburg, Gauteng, South Africa Black Pen Recruitment Full time

    Dutch Speaking Luxury Travel Consultant (Travel/Leisure)Our Client is the global leader in the highest quality lifestyle and travel concierge services. They are passionate about providing exceptional service and using their insider know-how, contacts and buying power to help their members get the most from life, wherever they are in the world. With 22 strong...

  • Customer Care Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa Staff Connection Full time

    We are recruiting a Hospitality Call Centre Agent for an organisation based in the northern suburbs of Jo'Burg. SA Citizen Diploma in Administration or similar discipline Experience within the hospitality industry or similar environment Excellent communication skills Strong computer literacy skills, especially in Excel Must be able to troubleshoot and...


  • Johannesburg, Gauteng, South Africa JoburgJobs Full time

    IPS Health and Wellness is looking for a proactive and well-spoken Client Care consultant to join our team. You will play an important role in ensuring positive relationships between IPS and its clients. Duties & Responsibilities • Managing large volumes of incoming calls in a fast, friendly and effective way.• Skillfully manage all client queries across...


  • Johannesburg, Gauteng, South Africa Freerecruit Full time

    Call Centre Agent – Johannesburg, South AfricaMust be fluent in Afrikaans and English, written and verbal. Processing of orders. Communication with clients, sales, warehouse and distribution teams. Offer superior customer service, queries, deliver on promise. Work on Syspro. Compile accurate, informative reporting.The post Call Centre Agent –...

  • Care Worker

    2 weeks ago


    Johannesburg, Gauteng, South Africa U H MEDICAL SOLUITONS Full time

    _CARE WORKER - HOME BASED CARE_ Previous experience in the HOME BASED CARE will be an advantage No criminal record Fluent in Afrikaans and English ( read / write / speak) Reside in Gauteng CBD or surrounding areas Available to start as soon as possible Placement in and around Gauteng. 1 year HWSETA Certificate requiredSalary: From R25.00 per hourEducation:...


  • Johannesburg, Gauteng, South Africa Intellibpo Full time

    We are looking for call centre customer care agents to provided customer care services to clients and patients in the dermatology industry.Salary: Up to R10,000.00 per monthAbility to commute/relocate: Johannesburg, Gauteng 2193: Reliably commute or planning to relocate before starting work (required)Experience:Call Centre Customer Care: 1 year (required)


  • Johannesburg, Gauteng, South Africa eMedia Investments Full time

    The Customer Care Team Leader would be required to manage a team of OMNI channel customer care agents. To respond to/resolve and log all viewer interactions, monitor transmission, source relevant information, contribute to the continuous development and growth of the customer care department and promote the e-Brand through excellent customer service.Here's...

  • German Service Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa Believe Resourcing Full time

    FULLY REMOTE German Speaking Service AgentsSouth AfricaR117.35 per hour (including a language allowance of R50.00 per hour) + medical aid contributions of up to R1,800.00, as well as a provident fund contribution of up to 7.5% of your base salaryAttention fluent German speakers Are you looking for an exciting new opportunity to work with one of the biggest...


  • Johannesburg, Gauteng, South Africa Language Recruiters Full time

    Calling all stay-at-home moms and housewives fluent in Turkish Are you ready to embark on an exhilarating work-from-home adventure? We have an exciting opportunity just for you Join our client's team as a Turkish speaking Customer Care Specialist (CCS) and work completely from home, all while making a significant impact.As a CCS, your main focus will be on...

  • Client Success Agent

    2 weeks ago


    Johannesburg, Gauteng, South Africa The Globevest Group Full time

    Salary: Market relatedLocation: JohannesburgJob type: PermanentIndustry: Software / HospitalityReference Number: RDT.HOS.CSA COMPANY DESCRIPTION:Our client, a leading hospitality software developer is looking for Client Success Agents to join their team. A background in hospitality is essential, with a minimum of 5 years experience working with hospitality...


  • Johannesburg, Gauteng, South Africa Language Recruiters Full time

    Job DescriptionCalling all stay-at-home moms and housewives fluent in Polish Are you ready to embark on an exhilarating work-from-home adventure? We have an exciting opportunity just for you Join our client's team as a Polish speaking Customer Care Specialist (CCS) and work completely from home, all while making a significant impact.As a CCS, your main focus...


  • Johannesburg, Gauteng, South Africa Language Recruiters Full time

    Job DescriptionCalling all stay-at-home moms and housewives fluent in Italian Are you ready to embark on an exhilarating work-from-home adventure? We have an exciting opportunity just for you Join our client's team as an Italian speaking Customer Care Specialist (CCS) and work completely from home, all while making a significant impact.As a CCS, your main...