Product Support Agent

2 weeks ago


Centurion, Gauteng, South Africa EKS Vehicle Tracking Full time

Moreover, Product Support Agent need to communicate to clients directly, as well as create written documentation which requires excellent written and verbal communication.


Responsibilities:

  • Identifying hardware and software solutions.
  • Troubleshooting product issues.
  • Diagnosing and repairing faults.
  • Resolving unit communication issues.
  • Installing and configuring hardware and software.
  • Speaking to clients to quickly get to the root of their problem.
  • Providing timely and accurate customer feedback.
  • Talking customers through a series of actions to resolve a problem.
  • Following up with Research & Development to ensure the problem is resolved.
  • Replacing or repairing the necessary parts.
  • Supporting the rollout of new products.
  • Providing support in the form of procedural documentation.
  • Managing multiple cases at one time.
  • Testing and evaluating new technologies.
  • Conducting electrical safety checks on equipment.

Requirements:

  • Electrical/Electronics qualification.
  • Certification in auto electrical is advantageous.
  • Experience with vehicle tracking devices.
  • Minimum of 2 years' experience in vehicle tracking industry.
  • Attention to detail and good problemsolving skills.
  • Excellent interpersonal skills.
  • Good written and verbal communication.

Job Types:
Full-time, Permanent

Education:

  • Certificate (required)

Experience:

- vehicle tracking: 2 years (required)

Application Deadline: 2023/03/09
  • Product Support Agent

    2 weeks ago


    Centurion, Gauteng, South Africa EKS Vehicle Tracking Full time

    We are currently recruiting for a Product Support Agent to be based at Head Office, Centurion. The successful incumbent will be responsible for troubleshooting product issues, providing timely customer feedback, and supporting roll-out of new products, among other duties.Moreover, Product Support Agent need to communicate to clients directly, as well as...


  • Centurion, Gauteng, South Africa EKS Vehicle Tracking Full time

    EKS Vehicle Tracking is a technology company that deals with Vehicle Tracking and Monitoring in South Africa and Africa as a whole. The company operate in the private and public sector providing world-class service to realise maximum benefit to all our clients.We are currently recruiting for Technical Support Agent to be based at our Head Office in...


  • Centurion, Gauteng, South Africa EKS Vehicle Tracking Full time

    We are currently recruiting for a Fixed Term Contract position of Installation Support Agent to be based at Head Office-Centurion. The Incumbent will be responsible for ensuring the quality of the out-put on the product installed on the client's vehicles. To ensure that the unit installed in the client's vehicle meets the quality standards as envisaged by...


  • Centurion, Gauteng, South Africa Momentum Life Full time

    IntroductionRole PurposeThe Product Support Specialist will support the product development team in the administration of premium discounts, special quotes, product enquiries, intermediary report and other product support services.Requirements:Qualifications: Grade12/Matric Diploma Business Administration, Finance, or Insurance advantageous.Experiance At...


  • Centurion, Gauteng, South Africa Loadtech Load Cells Full time

    We are looking for a young gentleman to support customers externally as well as colleagues internally.We are an engineering firm based in Centurion working with Load Cells, their instrumentation, and reporting of associated weighing data.This position will be assisting the current Product Support team with everything from basic instrumentation...


  • Centurion, Gauteng, South Africa My Recruit Agent Full time

    Job PurposeTo facilitate assessment to an external client base in line with company processes, best practice and the requirements of the HPCSA. This may involve setting up of assessments and performing follow ups, facilitation of assessment sessions, report writing and feedbacks.Job ObjectivesProfessional Service DeliveryTo administer various assessments in...


  • Centurion, Gauteng, South Africa My Recruit Agent Full time

    To co-ordinate assessments and perform administrative duties to support both the Professional Services Team and the Sales Team, to enable the Assessment unit to reach its objectives. To effectively coordinate assessment, including the following:To process assessment scoring for clients To monitor progress of assessments and ensure that SLAs are met To book...


  • Centurion, Gauteng, South Africa WNS Global Services Full time

    Company DescriptionWNS Global Services Inc (NYSE:WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance,...

  • IT Support Agent

    2 weeks ago


    Centurion, Gauteng, South Africa RJPersonnel Full time

    1years Maintain log of completion of assigned queries. Manage IT support documentation and records. Report daily, weekly, monthly on IT unresolved issues, threats and planned activities. Conduct and report on failure analyses. Implement timeous software updates. Assist in IT training support for users (Induction as well as ongoing). Ensure systems such as...

  • Real Estate Agent

    2 weeks ago


    Centurion, Gauteng, South Africa Crown Realty Experts Full time

    Are you looking for a career in real estate? We're looking for driven, ambitious individuals who are passionate about the industry to join our team as real estate agents.As a real estate agent with our company, you'll have the opportunity to work with clients to help them buy, sell, and rent properties. You'll be responsible for managing your own portfolio...

  • Product Owner

    2 weeks ago


    Centurion, Gauteng, South Africa Lurika Consulting Full time

    PositionPRODUCT OWNERLocation:Centurion, GautengType:PermanentDepartment:Product DevelopmentReporting to:Head of Product DevelopmentCompany/ Our clientEstablished in 1990, Our client has grown to become a substantial supplier of advanced Elec- tronic Warfare (EW) antennas. For the global defense and security markets, their mission is to deliver high quality...


  • Centurion, Gauteng, South Africa HandPicked Recruitment Full time

    Duties are, but not limited to:Providing high level monitoring / support / investigation / administration on customer application instances.Executing recurring and ad hoc support tasks.Taking overall ownership of incidents assigned to him/her.Following up and providing feedback to customers on incidents/tasks assigned to him/her.Ensuring that verbal and...

  • Call Centre Agent

    2 weeks ago


    Centurion, Gauteng, South Africa Diversit-e Smart Trade College Full time

    CALL CENTER AGENT DUTIES AND RESPONSIBILITIES Provide sales directly to customers via the telephone Read from a dynamic prepared script that applies to the situation at hand Adjust scripts as necessary to target the individual interests of clients Respond to customer queries with information about products and services Collect customer information pertinent...


  • Centurion, Gauteng, South Africa Mayfly Agri (Pty) Ltd Full time

    Minimum requirements for the role: Must have a BSc (Agric) in Agronomy/Entomology/Pathology/Weed Science or related field A postgraduate qualification in the marketing field will be advantageous Minimum 5 years experience in the agrochemical or related industry is essential Must have demonstrated experience in product development Knowledge of business &...


  • Centurion, Gauteng, South Africa Hire Power Recruitment Full time

    Call Centre Service AgentCOMPANY DESCRIPTIONA vacancy for a Call Centre Service Agent exists within a reputable and well-known multinational corporation. The successful individual will be required to work on-site at the call centre in Port Elizabeth. Product training will be given. A demonstrated history as a call centre service agent is a...

  • Call Centre Agent

    2 weeks ago


    Centurion, Gauteng, South Africa H2R Full time

    Gauteng, Centurion Market related Market relatedMonthly Basic Salary (Market related, Negotiable)CALL CENTRE AGENT WITH UNDERMENTIONED KNOWLEDGE. Adding or removing of dependants._Processing medical scheme membership card requests and ensuring that it will be delivered to the correct address.Sending membership certificates when required.Sending tax...


  • Centurion, Gauteng, South Africa Green Marble Recruitment Consultants Full time

    Minimum Requirements:Bachelors degree in Information Technology, Computer Science, or related field.Relevant certifications such as CompTIA Network+, MikroTik MTCNA, Juniper Networks Certified Associate (JNCIA) are beneficial.Relevant certifications such as Juniper Networks Certified Service Provider Routing and Switching, Professional (JNCIP-SP), MikroTik...

  • Product Actuary

    2 weeks ago


    Centurion, Gauteng, South Africa Momentum Life Full time

    IntroductionThrough our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.Role PurposeAn opportunity exists for a Product...


  • Centurion, Gauteng, South Africa People Dimension Full time

    IntroductionA leading company in the Health and Beauty sector is looking for an experienced Customer Relations Agent to join their dynamic team.Duties & Responsibilities Service Excellence Provide the required service to clients as per the SOP Deal with external and internal enquiries, provide feedback and find permanent solutionsThese include: Registration...

  • Product Manager

    2 weeks ago


    Centurion, Gauteng, South Africa Saab Inc. Full time

    The Product Manager Land Survivability is responsible for development and maintenance of the Land Survivability product portfolio and support of sales manager for proposal generation. You will be responsible for enabling and supporting future order Intake in conjunction with Business Development, Marketing and Sales. You must ensure future sustainability and...