Human Resource Officer

2 weeks ago


Durban, KwaZulu-Natal, South Africa Talksure Full time

MAIN PURPOSE OF THE ROLE
This position will provide support on various and general human resources functions within the department

DUTIES AND RESPONSIBILITIES

Analysis

  • Monitor and analyse the attendance of the sales environment; Provide daily feedback to line managers; Ensure that line managers are addressing the attendance concerns in line with company policy and best practice; provide feedback to HR Business Partners for further interventions.
  • Monitor Work Performance of agents on a weekly basis; raise concerns to HR Business Partners; assist with the Performance Improvement Programme Mediation Sessions between the line manager and agent.
  • Monitor Work Performance of support staff assist with performance appraisal
  • Monitoring of attrition to identify trends and patterns

Administration

  • Assist line managers by reviewing warnings; make suggestions on changes to be made on the warnings.
  • Assist HR Business Partners with disciplinary notices for desertion hearings; setup and attend Desertion Hearings; communicate outcome of hearing to relevant parties.
  • Conduct exit interviews
  • Update attrition report; analyse data and provide HR business partners with feedback;
  • Ensure that all documents are timeously scanned and uploaded onto Payspace
  • Drafting of Job Descriptions for new roles and ensuring current Job Descriptions are updated
  • Assist HRBP in CCMA preparation

Provide support to sales managers, department line managers and team leaders

  • Provide ongoing support on general HR aspects, in line with company policies and procedures, and HR best practises.
  • Promote employee wellbeing and professionalism.

Induction/On Boarding

  • Act as a facilitator for induction and orientation of new employees
  • Sign off on policies and Contracts for all new employees
  • Onboarding of support staff including sign off on policies and contract

QUALIFICATIONS AND EXPERIENCE REQUIRED

  • Matric
  • Diploma or degree in Industrial Relations or Human Resources Management is required
  • A minimum of 35 years of experience is required in the role or similar
  • Contact centre industry experience or similar is advantageous.
  • Understanding of Labour legislations
  • Understanding of company's policies and procedures.
  • Understanding the company QA Processes
  • PC Literate

BEHAVIOUR AND COMPETENCIES REQUIRED

  • Logical
  • Analytical
  • Organised
  • Detail orientated
  • Objective
  • Ethical
  • Honesty
  • Ability to work well under pressure.
  • Understanding
  • Consistent
  • Flexibility
  • Integrity
  • Problem solving skills.
  • Excellent written and verbal communication skills
  • Interpersonal skills

Remuneration:
A market related package including benefits

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