![Absa Bank Limited](https://envy-mag.com/img/c/absa-bank-limited.png)
Manager: Customer Service
2 weeks ago
- With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
To plan, manage and monitor the implementation of customer service activities and processes in order to deliver on approved operational plans in an effective and efficient manner.
Job Description:
Management of the assigned area:
Allocate duties, workflow management and query resolution to team leaders in order to achieve operational targets including prioritisation and work schedules.
Reporting on internal and external SLA and TAT with the manager and address any process failures specific to the area.
| Team management:Planning resources for optimisation, including leave request, resignations and access control. Manage talent and succession planning and performing mentoring and coaching when required.
| Cost / Financial management:
Monitor expenses and ensure unit remains within the budget. Review cost allocation on a monthly basis and investigate items not correctly charged to the department.
| Risk Management:
Ensure all regulatory requirements are adhered to.
Ensure the process, control requirements and risk management frameworks that have been designed for the area are understood by all members of the team.
| :| :
| :
|:
Education
Bachelor's Degrees and Advanced Diplomas:
Business, Commerce and Management Studies (required)
- Absa Bank Limited reserves the right not to make an appointment to the post as advertised_
-
Manager: Customer Service
1 month ago
Sandton, South Africa Absa Bank Limited Full timeBring your possibility to life! Define your career with us - With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job Summary To...
-
Customer Service Administrator
4 weeks ago
Sandton, South Africa RJPersonnel Full time1years - To ensure prompt, accurate and on time customer services and deliveries/collections is maintained at all times. - Action any queries and complaints promptly. - Liaise with the customers in person regarding their order status and manage the customer check in process. - To immediately investigate any product shortages, over supplies and complaints...
-
Customer Service Administrator
2 weeks ago
Sandton, South Africa RJPersonnel Full time1years To ensure prompt, accurate and on time customer services and deliveries/collections is maintained at all times. Action any queries and complaints promptly. Liaise with the customers in person regarding their order status and manage the customer check in process. To immediately investigate any product shortages, over supplies and complaints relating to...
-
Head of Customer Service
2 weeks ago
Sandton, South Africa Just Gym Full timeOverviewReferenceHCSE - PF001SalaryZAR0 - ZAR0/monthJob Location: South Africa Johannesburg Metro SandtonJob TypePermanentPostedMonday, January 22, 2024Closing date29 Feb :59Planet Fitness is looking for a Head of Customer Service/Experience, who will play a pivotal role in shaping and enhancing our customers' journey. You will need to lead a dynamic team...
-
Customer Service Agent
5 days ago
Sandton, South Africa JD Group Full time**Introduction** JD Group is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience. **Description** - Current knowledge of best practices for Customer...
-
Customer Services Specialist
1 month ago
Sandton, South Africa Coloplast Full timeCustomer Services Specialist The Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by CPBC, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all quotations submitted and ensure timeously completion,...
-
Customer Service Specialist
4 weeks ago
Sandton, South Africa Raizcorp Full timemyPanier is an online Gourmet & Specialty foods marketplace from around the world with a strong focus on European goods. We are a fast-growing start up shipping nationwide in the US from Lake Forest, CA, and manage a catalog of thousands of food specialties and artisan goods, selling on different channel platforms. Food is more than an aggregate of...
-
Customer Services Specialist
1 month ago
Sandton, South Africa Coloplast AS Full timeCustomer Services SpecialistThe Customer Services Specialist is responsible for ensuring completeness and accuracy of processed sales orders by CPBC, issuing return authorizations, answering questions on products and/or services, and forwarding sales leads to the appropriate salesperson. Deals with all quotations submitted and ensure timeously completion,...
-
Customer Service Representative
4 weeks ago
Sandton, South Africa Puma Energy Full timeMain Purpose: Handles all back-end support activities related to invoicing, credit notes and debit notes, ensuring proper approval has been received prior to executing such transactions. Knowledge Skills and Abilities, Key Responsibilities: ROLES AND RESPONSIBILTIES: Managing customer product orders - Answers inbound customer calls related to the...
-
Customer Service Specialist
2 weeks ago
Sandton, South Africa Raizcorp Full timemyPanier is an online Gourmet & Specialty foods marketplace from around the world with a strong focus on European goods. We are a fast-growing start up shipping nationwide in the US from Lake Forest, CA, and manage a catalog of thousands of food specialties and artisan goods, selling on different channel platforms.Food is more than an aggregate of...
-
Customer Service Agent
2 weeks ago
Sandton, South Africa JD Group Full timeIntroductionJD Group is looking for a dynamic individual to join the Customer Resolution Centre team. The individual will be required to effectively manage, resolve and escalate customer queries in all communication channels to ensure delivery of a differentiated customer experience.Description Current knowledge of best practices for Customer Services in a...
-
Officer: Customer Service
2 weeks ago
Sandton, South Africa Absa Bank Limited Full timeEmpowering Africa's tomorrow, together one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.Job SummaryTo...
-
Customer Service Consultant
2 weeks ago
Sandton, South Africa Metrofile Recruitment Full timeMaintains excellent customer relationships through effective service delivery; to assist Account Managers with daily tasks with the objective of retaining and growing the defined portfolios.Actively resolves all client queries that have been escalated to Service Consultant within a reasonable timeframe and to actively identify leads for respective Key...
-
Customer Service Associate
3 weeks ago
Sandton, South Africa CAREERBOX Full timeCareer Box Sandton is currently recruiting Customer Service agents to provide exceptional Customer Service and resolve customer queries from our international customers. You want to know whats in it for you? Simple... - Guaranteed basic salary - Amazing Incentives - Night Shift Allowance - Awesome growth potential - Exposure to dealing with international...
-
Customer Service Representative
2 weeks ago
Sandton, South Africa Puma Energy Full timeMain Purpose:Handles all back-end support activities related to invoicing, credit notes and debit notes, ensuring proper approval has been received prior to executing such transactions.Knowledge Skills and Abilities, Key Responsibilities:ROLES AND RESPONSIBILTIES:Managing customer product orders Answers inbound customer calls related to the ordertocash...
-
Customer Service Host
1 week ago
Sandton, South Africa Blueion Support Services Full timeWe are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency. **Key Duties and Responsibilities**: - Must...
-
Customer Services Officer
4 weeks ago
Sandton, South Africa CBRE Excellerate Full time**Purpose of the Job** Maintains a positive image of the company through management of the information desk. Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk runs smoothly, efficiently and effectively according to standard...
-
Customer Service Host
2 weeks ago
Sandton, South Africa Blueion Support Services Full timeWe are looking for an excellent customer Service Host, fluent in a minimum of two languages, who have a genuine interest and liking for people. This person will act as a liaison, promote product/campaign information, and resolve any emerging problems that our clients might face with accuracy and efficiency.Key Duties and Responsibilities: Must thrive on...
-
Head of Customer Service
4 weeks ago
Sandton, South Africa Just Gym Full timeOverview **Reference** HCSE - PF001 **Salary** ZAR0 - ZAR0/month **Job Location**: - South Africa - Johannesburg Metro - Sandton **Job Type** Permanent **Posted** Monday, January 22, 2024 **Closing date** 29 Feb 2024 23:59 Planet Fitness is looking for a Head of Customer Service/Experience, who will play a pivotal role in shaping and enhancing our...
-
Customer Services Officer
1 month ago
Sandton, South Africa Excellerate JHI Full time**Please take note that this role is a Fixed Term Contract** **Purpose of the Job** Maintains a positive image of the company through management of the information desk. Sells gift cards and attends to visitors in a welcoming, pleasant, professional and courteous manner ensuring accurate information is provided at all times and that the information desk...