![Time Out Group Plc](https://media.trabajo.org/img/noimg.jpg)
Senior Operations Manager
3 weeks ago
Location:
Time Out Market, Cape Town
Reporting to:
Market General Manager
Role Overview
We love what we do - and it shows Time Out Market is the division of Time Out that brings
our food and cultural experiences to life for our guests, readers and clients.
Our Senior Operations Manager will take the lead in ensuring our guests and team members a have a memorable experience with each visit to Time Out Market Cape Town.
Key Responsibilities
- Maintain the highest standards of food and beverage quality, guest service, cost
- Focus on succession management, training and, development of all TOM employees
policy consistently
- Oversee and participate in the hiring, training, supervision, management, coaching,
- Oversee the weekly schedule for both TOM staff and contracted staff
- Oversee payroll for the hourly and management staff, conduct preshift meetings,
- Develop and implement operating standards, policies, and procedures to be
- Excellent communication skills required, both verbally and in writing, to provide
- Assign and instruct the employees and managers in the details of their work;
- Operate with an opendoor policy, listen to and understand requests of the team,
- Remain calm and alert, especially during emergency situations and/or heavy
TOM and Vendor employees
- Interact with all department personnel, restaurant staff and Vendor staff as needed
Skills
Must have strong problem-solving skills
Must have strong business and financial acumen
Ability to lead by example
Ability to act in a professional manner always
Ability to communicate effectively and assertively in the English language, both
verbally and in writing with staff, clients, and the public
Ability to maintain a high level of confidentiality
Ability to write reports, business correspondence, and procedure manuals
- Ability to demonstrate a positive attitude always
- Ability to keep an open and objective view
- Ability to listen empathetically and be respectful always
- Ability to maintain composure and stay focused
- Ability to maintain personal integrity
- Ability to work as a team, stay organized, handle various projects at one time, follow
- Ability to handle a fastpaced, busy, and somewhat stressful environment
- Ability to work under pressure and meet deadlines
Additional Functions
In addition to performance of the essential functions, this position may be required to
perform a combination of the following support functions, with the percentage of time
performing each function to be solely determined by the General Manager based upon the
particular requirements of the operation.
- Participate in the development of the annual budget for the entire market; develop
- Attend mandatory meetings including divisional meetings, executive meetings, and
- Plan, execute and participate in community events.
- Plan, execute and participate in corporate events.
- Utilize traditional software programs such as Yoco, Microsoft Office (Word, Excel,
- Keep work area clean and organized
- Ensure confidential documents are kept in a secured area
- Properly dispose of confidential documents containing any personally identifiable
- Complete other duties as assigned by the General Manager
- Demonstrate positive leadership characteristics, which inspire Team Members to
- Maximize restaurant profitability, implementing effective controls of departmental
- Monitor the restaurant's budget as well as TOM and Vendor revenues to ensure
- Maintain compliance with TOM policies and procedures, as well as city, state, and
- Maintain compliance with necessary operational policies, including Health and
General Requirements
- 25+ years of age
- Possession of or the ability to possess all state required work cards
- Proof of eligibility to work in the RSA
- High School Diploma required; Bachelor's degree preferred
- Minimum of three to five (35) years of restaurant operations experience required,
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