Team Leader: Personal Lines Telesales

2 weeks ago


Centurion, Gauteng, South Africa iMasFinance Co-operative (Ltd) Full time

Job Purpose:


To effectively manage, monitor, supervise and motivate a team of Personal Risk Advisors, in an outbound Call Centre, towards achievement of department strategies and goals.


Job Outputs:

  • Achieve sales budget in terms of units and premium
  • Timeous recruitment of advisors
  • Ensuring a full complement of Advisors in order to reach business objectives
  • Retention of key employees
  • Manage disciplinary processes in terms of conduct and performance, as per SOP
  • Maintain employee supervision files
  • Ensure all amendments on the FSCA register are actioned timeously
  • Ensure all consultants comply with legislative requirements
  • Ensure sufficient coaching and training sessions are conducted
  • Ensure CPD, COB as well as any other mandatory training is conducted
  • Ensure all training records are completed and filed
  • Submission of daily, weekly and monthly reports
  • Monitor systems to operational effectiveness and advise applicable role players if any intervention is required
  • Identify, document and submit potential compliance vulnerability and risk areas
  • Implement corrective action plans for compliance risk areas
  • Ensuring schedule adherence by managing leave and working times
  • Ensure corrective actions based on internal and external audit findings are implemented
  • Manage insurer referrals and out of mandate actions
  • Team motivation and meetings, including oneonone, performance and probationary discussions
  • Compiling of commission sheets for the team
  • Leads management and reporting
  • Management of all daily sales activities

Qualifications:

  • Matric/Grade 1
  • RE 5 certificate (essential)
  • RE 1 (advantageous)


FSCA recognized qualification
  • NQF level 4 (essential)

Experience:

  • Minimum 2 years supervisory outbound Contact Centre Telesales experience
  • Minimum 34 years Shortterm insurance operational experience

Knowledge and Skills:

  • Report writing
  • Risk Management
  • Attention to detail
  • Up to date knowledge of regulatory landscape within the financial sector
  • Drafting of policies and SOPs
  • Written skills
  • Overseeing and implementing regulatory changes
  • Communication skills
  • Presentation skills
  • People Management skills
  • Coping under pressure
  • Conflict handling skills
  • Problem solving skills
  • Data analytical skills
  • Microsoft office (excel, powerpoint, word, outlook)

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