Senior Warranty Coordinator
2 weeks ago
Job Summary:
The role is responsible for all warranty related work.
The warranty work includes but not limited to Designing the warranty policy, dealing with the warranty claims, monitoring the warranty data and revert the warranty information to the product quality improvement work.
This position needs experience in warranty work, automotive problem diagnosis skills and good communication skills. As the senior coordinator, clear judgement on the warranty claims is required.Duties and Responsibilities:
- Responsible for collecting and processing claims feedback from dealers, handling quality claims according to procedures, and auditing claims regularly.
- Responsible for warranty policy/warranty book designing and update.
- Responsible for issue all warranty related dealership bulletin.
- Responsible for collecting and dealing with the quality problem information feedbacks from dealers, feedback problems and follow up until the problem is closed according to the process.
- Responsible for the development and promotion of service station standard service process.
- Responsible for providing technical support to dealers, including but not limited to providing technical data, solutions, and onsite support.
Qualifications and Experience
- Diploma/Degree in Sales & Marketing or relevant field.
- Min 5 years' experience in warranty role
- Knowledge in automotive structure or major in technical technology
- Advanced computer skills (Ms office suite)
Ability to commute/relocate:
- Johannesburg, Gauteng: Reliably commute or planning to relocate before starting work (required)
Experience:
- AUTOMOTIVE: 4 years (required)
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