Administrator: Warranty- Importer

2 weeks ago

Johannesburg, Gauteng, South Africa Motus Corporation Full time

Job Purpose
To deliver administrative support in order to process warranty transactions accurately and timely through the execution of
predefined work objectives as per agreed standard operating procedures.

Position Overview:

Specific Role Responsibilities:

GENERIC JOB OUTPUTS

PROCESS

  • Capture warranty claim data on relevant OEM systems to ensure compliance.
  • Compliance with OEM documentation requirements.
  • Contribute to and assist in the effective execution of internal and external warranty audits to dealer network and from
OEM's.

  • Coordinate first approval rates of denied and/or rejected claims sent to Motus.
  • Deliver on agreed performance targets according to set procedures and service level agreements.
  • Ensure all applicable documentation is accurate, updated and costed correctly.
  • Ensure parts are timeously destroyed according to OEM standards.
  • Ensure warranty storeroom is in accordance to OEM requirements.
  • Execute work in line with governance and compliance processes.
  • Process and administer all warranty claims according to OEM standards.
  • Provide support to dealer network/importer regarding claim handling.
  • Record and report on work activities to provide timely and accurate information for decision making in area of
accountability.

  • Report any inefficiencies to the immediate superior in order to take corrective measurements to complete costing process.
  • Update the warranty grid accurately.
  • Vetting of source documents in order to validate final claim data prior to payment to dealers.

FINANCE

  • Ensure that the relevant financial transactions are accurate and information is documented and stored appropriately.
  • Ensure warranty processes and documentation are accurate to obtain clean warranty audits.
  • Execute work activities effectively and efficiently in order to maximise efficiencies and reduce unnecessary delays in
achieving goals of the office.

  • Followup on claims to prevent nonpayments.
  • Maintain warranty work in progress.
  • Update and maintain warranty age analysis.
  • Verify and ensure that warranty financial entries on the system are in line with approved policies and procedures.

CLIENT

  • Deliver services and/or products that enable a culture which meets or exceeds customers' expectations in the business.
  • Deliver work activities effectively to satisfy customers.
  • Liaise and interact with customers (internal and external) via approved communication channels in a positive and helpful
manner.

PEOPLE

  • Attend learning initiatives to improve work quality and enhance own skills.
  • Own and live up to company values

Qualifications and Experience:

Minimum Experience
1-2 years' experience in a similar environment

Minimum Qualification
Higher Certificates and/ or Advanced National (Vocational) Certificates

Skills and Personal Attributes:

  • Informs clients timeously of reasons for possible problems, such as unexpected disruptions.
  • Interacts with clients in a respectful, helpful and responsive
  • Responds to client needs with appropriate level of urgency.
  • Seeks feedback to develop a clear understanding of client needs and outcomes

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