Destination & Mice Specalist - Cape Town / Hybrid

2 weeks ago

Cape Town, Western Cape, South Africa HotelJobs Full time
Well known inbound DMC based in Cape Town is looking for a Destination and MICE Specialist, to successfully quote profitable itineraries, manage and execute all meetings, incentives and events for existing as well as new clients

Please note:
they currently have a hybrid work environment of 2-3 days in the office per week. They also have flexible working hours.

Responsibilities:

Sales:

  • Secure business and effectively cost products.
  • Understand the market and margin control.
  • Build up and maintain agent / supplier relationships.
  • Source new products.
  • Develop own sales strategy to secure more business through existing and new agents.
  • Work closely with the team to achieve goals.
Operations

  • Quote and design successful, creative itineraries and proposals for all market related MICE and Cruise Ship requests.
  • Capture and confirm bookings in Tourplan.
  • Negotiate with suppliers for better rates, cancellation policies and FOC's.
  • Find new suppliers that offer a good service and better rates.
  • Follow up on quotes that have been sent out.
  • Successfully manage MICE / Cruise Ship bookings.
  • Hiring of additional staff for events (e.g. to man a hospitality desk) upon approval of your superior.
  • Onsite management of actual events including meet & greet, checkin, function management, conference coordination, transport facilitation, etc.
  • Travel nationally / regionally if required
  • Handling the 24 hour emergency phone.
  • Prepare guide documentation and brief guide / freelance staff before travel date.
  • Work closely with tour guides whilst on tour.
Financial

  • Instruct debtors to raise invoices.
  • Reconcile supplier invoices for processing.
  • Assist debtors clerk with invoicing / collection queries.
  • Reconcile tour guide expense sheets on completion of tours / check guide salary.
  • Follow up on invoices.

Additional Responsibilities:

  • Participate in supplier training and workshops.
  • Maintain good product knowledge of hotels, convention venues and services and maintain close working relationships with the relevant personnel
  • Stay current on events and changes of suppliers / product.
  • Reduce the transaction turnaround time.
  • Produce the quality of service expected
  • Demonstrate good communication skills and customer care.
  • Constantly promote a positive image of the company internally and externally.
  • Assist the Reservations Manager in his / her absence with checking quotations.
  • Travel on educational and familiarisation trips.

Requirements:

  • Matric
  • Relevant tertiary qualifications (advantageous)
  • Min of 4 years of Destination Management Company Experience.
  • Tourplan experience.

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