Operations Manager-1
2 weeks ago
To oversee and lead a team in the effective management of the terms and conditions of the Banks products whilst adhering to the banks policies, procedures and values
Key functions of this role are the delivery of high-quality service to both internal and external stakeholders whilst minimising operational risk and fostering teamwork
- Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort
- Develop the team and provide an environment for them to reach their potential
- Gain a clear understanding of system flows, architecture, and markets to identify and resolve process breakdowns, exceptions and trouble shooting
- Accountability of all exceptions and queries to resolution, escalating to relevant stakeholder(s) when necessary and in line with applicable escalation policies.
- Proactive identification and management of operational risk
- Ensure the team is abreast of any changes in the market and regulations
- Report any operational risk, breakdowns and STRATE penalties to divisional operations risk management
- Understanding of the Securities Lending and/or Clearing environment and its impact on the market
- Compile monthly DWT submissions
Application Closing Date
06/02/24
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