Operations Manager
2 weeks ago
Our Client, a well-established QSR (Quick Service Restaurant) company is recruiting for an experienced Operations Manager to to join their team.
Job Purpose:
The Operations Manager will be responsible for approx. 24 stores
Conducts regular one-on-ones with employees, providing coaching, mentorship, and guidance where appropriate
Identify, develop, and retain talent
Train and Motivate staff, improve sales, improve spend per head
Direct and coordinate activities of staff in the area to ensure continuity in operational excellence, increasing productivity
Work with HR in dealing with employee grievances, discipline and ensure their effective implementation and management
Staff evaluation and assessment of each staff member (incentive scheme)
Identify, manage, and resolve potential and actual conflict
Responsibilities:
Train and Develop staff in their specialised field
Ensure a smooth day to day running of the stores in the assigned area
Improve customer service and customer care (people skills)
Ensure that the area adheres to the brand standards as well as the Standard Operating Procedures inherent to the restaurant business model
Staff appearance & presentation (in full, clean uniform)
Check Barista and Drivers have full complement of required utensils
Increase sales through both organic growth and new site development
Increase transaction and ticket count
Maintaining stores are up to standard, overlooking managers are doing their job according to our training and operations manual
Identify and interpret problem areas in the business and put plans to rectify these
Respond to crisis situations and work towards resolving any related problems.
Identify and interpret problems within an area and put plans in place to rectify these
Assist senior restaurant managers to determine their needs, and plan implementation strategies for achieving their goals (Targets)
Scan the area to identify emerging trends that will affect the organisation
Weighing of products randomly to ensure weights are correct and not been manipulated by any staff
Do random count of 5-10 items on each store visit
Do random weight check of 5-10 items on each store visit
Send full detailed report daily
Maintaining stores are up to standard, overlooking managers are doing their job according to our training and operations manual
Experience:
3 to 5 years related experience in the fast-food/Restaurant/QSR industry
Fast food restaurant industry
Strong Operationally
Financial acumen
Experience in running multiple stores
Strong personality
Salary:
Market related (negotiable based on level of experience)
Work hours: 8am to 8pm, Monday to Sunday with 1 x off day a week (Monday to Thursday), and 1 x weekend off a month
Location:
Morningside, Head Office - travelling greater Gauteng region
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