Service Assistant

2 weeks ago


Somerset West, Western Cape, South Africa Job Crystal Full time

A dynamic ethical company, supplies, sells and rents superior quality Konica Minolta, bizhub and Lexmark copiers, printers, scanners, fax machines and multi-functional devices in the Helderberg, Somerset West, Strand, Stellenbosch, Hermanus, Cape Town, throughout the Western Cape and nationally.

All equipment is backed up by on-site service and maintenance agreements.

Seeks to employ a vibrant, customer-oriented go-getter to assist with the service department requirements

Responsibilities include:

  • Servicerelated call handling (receiving, logging, feedback and followup)
  • Servicerelated quoting and billing
  • Process supplier warranty claims
  • Supporting the Service Manager and Service Team with the necessary administration and scheduling tasks (including calendar management)
  • Assist with stock control and despatch

The applicant should:

1.
Be able to work under pressure and meet deadlines
2.
Have a positive 'can do' attitude, with great attention to details

  • Be naturally curious as to why processes exist, and be able to offer improvement to existing processes
  • Be very flexible, as the service environment is constantly changing and adapting to customer needs
  • Have, at least, a grade 12 Certificate, but verifiable tertiary education would be a big advantage
  • Have at least two years of experience in the customer service and/or admin industry (preferably in the copier industry)
  • Have a passion to make customers happy
  • Be able to work on his/her own and use initiative
  • Have excellent time management skills
  • Be computer literate (Outlook, Microsoft Office). Knowledge of an accounting system, e.g. Pastel / Omni / SAP would be a big benefit.
  • Be bilingual (Afrikaans / English)
  • Be well-spoken, presentable and able to communicate effectively
  • Be a team player with excellent interpersonal skills
  • Must have his / her own reliable transport
  • Not be afraid to make mistakes, learn from them and move on
Monday to Friday 08am to 5pm

Job Types:
Full-time, Permanent

Salary:
R15, R25,000.00 per month

Ability to commute/relocate:

  • Somerset West,

Western Cape:
Reliably commute or planning to relocate before starting work (required)
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