Service Consultant
2 weeks ago
Reference: 9391 NB
Consultant:
Nine Broodryk
Provide Expert Guidance:
Offer clients technical guidance on system and workflow best practices to optimize their processes and maximise efficiency.
Troubleshooting Assistance:
Assist staff in analyzing client-specific logs to identify and resolve issues promptly and effectively.
Customer Interaction Management:
Handle customer requests, complaints, and feedback professionally, ensuring appropriate solutions are provided promptly.
Issue Resolution Follow-up: Conduct thorough follow-ups with clients to ensure that reported issues are resolved promptly and satisfactorily.
Record Keeping:
Maintain accurate records of all customer interactions, including details of issues reported and resolutions provided.
Adherence to Communication Protocols:
Follow communication procedures, guidelines, and policies outlined to ensure consistent and effective interaction with clients.
Requirements Translation:
Accurately translate client requirements into actionable specifications for the development team, mapping out applicable business processes for integration into the systems.
Documentation Management:
Ensure that support logs are meticulously maintained, accurately documenting all interactions and resolutions.
Client Confidence Building:
Instill confidence in clients by consistently delivering a professional level of service and support.
Team Support:
Assist the team leader in ensuring that all client inquiries and requests are addressed promptly, and maintains a high standard of service delivery.
Risk and Issue Communication:
Take responsibility for timely communication to the team leader regarding any emerging risks or issues, facilitating proactive resolution.
Client Engagement Management:
Manage client engagement calls and visits, facilitating discussions on risks and opportunities related to their system workflows.
Qualifications:
Senior Certificate/Matric
One-year IT qualification and/or business qualification
ERP system background and/or background the fruit industry is advantageous
How to Apply:
If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
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