Restaurant Reservations Coordinator
6 months ago
Maternity Leave Cover 4 Months only
To monitor and control provisional and confirmed all Restaurant Reservations, function & conference bookings where needed, and ensure that no double bookings occur. To up
- date Restaurant function sheet and advise all departments once confirmation of the function is received. Manage the day-to-day functionality of the Dineplan Online Reservations system.
Minimum Experience and Qualification Required:
- Grade 12
- Post matric hotel school qualification would be advantageous
- 3 years’ experience in a 5-star hotel restaurant or similar environment
- Computer literacy
- Excellent communication skills
- Good numeracy skills
- High level of English proficiency
- Ability to plan
- Must be motivated, enthusiastic, and energetic
- Must be a team player, with a positive attitude
- Must be willing to work shifts
- Must be able to work under pressure
- Own transport preferable
Key Performance Objectives:
- Manage the day-to-day functionality of the Online Reservation system for all Restaurant Bookings and High Tea Bookings.
- Creating event proposals which fit client requirements and presenting proposals by deadline for any specific bookings in F&B spaces as required.
- Maintaining a working relationship with vendors when dealing directly with any supplier.
- Delegating event planning tasks to other staff members where necessary
- Demonstrating to clients a strong knowledge of venues and vendor offerings and taking clients on-site inspections of venue options when required.
- Coordinating events on the day and advance planning of online reservation bookings for the day ahead.
- Issuing invoices and collecting payments in a timely manner
- Anticipating and planning for different scenario
- Creating sales opportunities for future events during client liaisons and during events, including possessing a strong working knowledge of the company to further these sales opportunities and focus on upselling bookings.
- Planning multiple events at once when required.
- Daily inspections of all venues to ensure cleanliness, any maintenance issues reported, set-ups done 30min before functions/events - just as another failsafe in support for Operations, if deemed necessary.
- Maintaining profiles/databases for all return restaurant/high tea/functions clients that we can regularly follow up on any future promotions or return business, will be great for client relationship.
- Administration duties of the Banqueting Department i.e. printing of menus
**Job Types**: Part-time, Temporary
**Experience**:
- 5 Star Hotel: 3 years (required)
Ability to Commute:
- Constantia, Western Cape (required)
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