Sales Specialist

2 weeks ago


Fourways, Gauteng, South Africa Leroy Merlin Full time

Responsibilities:

  • Engage with customers once the customer brief is allocated to confirm project details and communicate the kitchen project process and customer promise.
  • Set up communication portals with customers, customer managers, measurement specialists, and designers, effectively conveying project details and scheduling measurement dates.
  • Follow all steps of the kitchen sale process, including design, measurement, and quote, while adhering to the customer promise framework.
  • Present design proposals to customers, providing a clear rationale for each design choice.
  • Negotiate and finalize sales in alignment with the company's price policy, including installation and associated fees.
  • Confirm stock availability and adjust quotations accordingly to fulfill project requirements.
  • Ensure finalization of quotes and payment.
  • Coordinate with stores to track stock delivery and accuracy of orders.
  • Follow up with customers to confirm delivery and installation.
  • Manage contractors associated with the project.
  • Maintain compliance with the customer promise and address any challenges or concerns raised by customers during the process.
  • Conduct site inspections to validate stock delivery, evaluate workmanship, and obtain kitchen signoffs.
  • Follow up with customers upon project completion to ensure their satisfaction.
  • The Sales Specialist will be based in Campus (Head office, Fourways) but will be required to travel to different locations and stores.
  • Meet the Key Performance Indicators (KPIs) set by the platform manager.
  • Provide training to staff and new joiners as required by the Project Manager.
  • Contribute to the growth of the platform by implementing effective systems.

Profile:

  • Grade 12 or NQF 4 equivalent.
  • Extensive knowledge of kitchen sales.
  • Familiarity with relevant design and visualization tools.
  • Excellent communication and customer service skills.
  • Strong project management abilities.
  • Active listening skills with a keen attention to detail.
  • Exceptional organizational and time management skills.
  • Ability to respect differing opinions, styles, and financial situations.
  • Capacity to work effectively within a diverse team with multiple stakeholders.
  • Thrives in a fastpaced environment and can handle multiple tasks.
  • Can work well under pressure and efficiently prioritize tasks.
  • Resilient, adaptable to change, stresstolerant, and collaborates well across functions.
  • Confident decisionmaker and adept at problemsolving.
  • Selfdriven, able to work independently.
  • Excellent problemsolving skills and the ability to address customer complaints.
  • Must possess a valid driver's license.


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