Sales Manager

2 weeks ago

Bryanston, South Africa Richfield Graduate Institute of Technology Full time

Responsibilities

  • Management of team leaders, schools marketers and student advisors (referred to herin as agents)
- setting targets, managing performance and activities against these targets
- ensuring targets are met and profitability maintained
- planning areas of improvement and development

  • Develop and manage direct marketing activities to support lead generation
  • Ensuring inbound leads are actioned within the prescribed timelines
  • Maintain a talent pipeline of sales personell, including writing vacancy advertisements and liaising with HR staff
- organising staffing, including shift patterns and the number of staff required to meet demand
- monitor, analyze and plan improvements to team performance
- able to train, coach and mentor your team and potentially other team members in the business.

  • Effectively performance manage the team when required, which includes both informal and formal methods of performance management.
  • Produce daily reporting dashboards via the system or using excel on the following:
  • productivity
  • Sales Pipline coupled that ties into the latest forecast

Work Activities
- liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues
- maintaining up-to-date knowledge of industry developments
- monitoring random customer engagements to improve quality, minimise errors and track operative performance
- reviewing the performance of staff, identifying training needs and planning training sessions
- recording statistics, user rates and the performance levels of the team and preparing reports to provide feedback to exco
- forecasting and analyzing data against budget figures on a weekly and/or monthly basis
- improving performance by raising efficiency and sourcing new equipment to enable efficiency

Customer Service
- ensuring the delivery of high standards of service to customers

  • Ensuring that you are able to handle the most complex customer complaints or enquiries in a calm, solution driven manner.
- ensuring that the sales team have the knowledge and skills to answer customers enquiries, as well as whene to request for support or or escalate problems quickly and effectively

Team Leader and Agent Performance
- recruiting, training, managing and monitoring agents so that they have the skills and knowledge to meet customer service or outbound sales objectives

  • Training programs must ensure that agents have good product and service knowledge, as well as customer handling skills
- assess team leaders and agents performance
- analyzing multiple data point to support team performance management

Resources

  • Ensure resources are used efficiently and costeffectively
  • Ensure the right level of resources are available to meet customer demand and targets

Reporting

  • Providing reports on sales performance
  • Report on operational costs associated to sales activities. Include comparisons to forecast and budget
  • Report on call volumes and productivity

Training

  • Onboarding of new agents
  • Understand company offering
  • Understand systems and processes
  • Development of existing agents and supervisors in line with clear development plans
  • Ensuring all team members are fully trained on the latest promotions being offered
  • Drive continous agent and team develoment

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