Spa Guest Relations Officer

2 weeks ago


Pretoria, Gauteng, South Africa Matched Recruitment Full time

My client, a seasoned operator of high-end spa facilities are currently expanding their existing property in Pretoria and various positions have become available.

We are looking for 3 experienced Guest Relations Officers to join our client. You must have experience in the spa & beauty industries and be able to work normal retail hours. Salaries are market related with a sliding scale commission structure on the sales of products.


A Guest Relation Officer, also known as a Guest Relation Coordinator or Guest Relation Specialist, is a customer service-oriented employee who essentially greets spa guests.

From taking guests to therapist rooms to assisting in arranging reservations, Guest Relation Officers ensure a pleasant and satisfying stay at the spa.

They also handle guest complaints, assist with the check-in process and explain the process for their various chosen treatments. The GRO also upsells services to guests and communicate this to the therapists.


Since Guest Relation Officers spend a great deal of time interacting with guests, it is important that they have strong communication, interpersonal and listening skills.

They should also be aggressive problem-solvers and have the ability to manage crises successfully. Above average organisational and time management skills are also critical for Guest Relation Officers. Being detail-oriented and possessing the ability to work closely in teams also contribute to the success of this position.

Salary:
R8, R10,000.00 per month

Experience:

Beauty Spa: 1 year (required)
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