Spa Receptionist

2 weeks ago

Pretoria, Gauteng, South Africa The Globevest Group Full time

Salary:
Market related

Location:
Kameeldrift, Pretoria

Job type:
Permanent

Industry:
Hospitality

Reference Number:
RDT.SR.K

***
COMPANY DESCRIPTION:Our client, an upmarket Hotel and Conference Center in Pretoria, has a vacancy for a Spa Receptionist to join their team as soon as possible.

***
JOB DESCRIPTION:
MAIN DUTIES & RESPONSIBILITIES:

  • Responsible for the reception areas in the spa as well as coordination of all areas to ensure optimum guest experience
  • Greeting of all guests
  • Answering the telephone
  • Assisting guests with questions regarding services and products
  • Booking appointments
  • Checking guests in and ensuring POS and dockets are completed correctly at the end of the guest's spa treatment
  • Dealing with billing
  • Serving welcome drinks
  • Providing spa tours and upselling
  • Complete opening and closing checklists
  • Accurately and efficiently schedule, confirm, change and cancel spa appointments
  • Maintain a clean, safe, fully stocked and well organized work area
  • Attend and participate in trainings and staff meetings
  • Assist in all areas of spa operation as requested by management
  • Assist with treatments (backup) if you are trained / qualified
  • Communicate to management any and all occurrences involving staff or guests in the spa that require attention
  • Ensure client cards are completed and efficiently filed
  • Ensure that all guests provide feedback after each visit
  • Maintaining and supervising inventory, efficiently performing weekly stock takes and highlighting to the spa manager with stocks are low
  • Communicating any process changes, important company information, unavailability of stocks within the spa and other departments as relevant on a regular basis
  • Carry out spa administration duties
  • Follow the set guidelines and procedures as outlined in the SOP manual

EDUCATIONAL REQUIREMENTS:

  • Grade 12

EXPERIENCE AND SKILLS REQUIRED:

years industry experience

  • Excellent administrative skills
  • ESP experience
  • Excellent English verbal / written skills
  • Computer literate
  • Ability to work late shifts and over weekends (Spa is open Tuesday
  • Sunday)
  • Own transport (highly advantageous)

POPIA:

By Submitting your CV, you confirm that:

  • We may retain your personal information in our database for future matching.
  • We may contact you when suitable opportunities arise.
  • The information you have provided to us is true, correct and up to date.

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