Trainer

2 weeks ago

Cape Town, Western Cape, South Africa Smollan Full time
We're on the lookout for an experienced a
Trainer in
Western Cape.

As a Trainer you will be responsbile for:

  • Facilitation of training sessions
  • Deliver practical modular training on current handsets and handsets that have low rate of sale
  • Writing and marking of tests
  • Plan open sessions at regional Service Provider premises
  • Consolidate and record all events on events calendar in the office
  • Manage training diaries in accordance to Training Specialist in region
  • Attend Network data training to acquire knowledge on customer data
  • Attend weekly Product Consultant meetings where possible to get knowledge of what is taking place infield
  • Attend meetings with trainers where necessary
  • Attend conference calls where necessary to gain national insight on responsibilities based on GTM
  • Effective implementation of the training
  • Assess client requirements
  • Assess user level
  • Develop a training plan in order to close skills gap to include geographical area considerations, associated delivery resource etc.
  • Delivering Solutions/Products training on time (Minimum Trainings in a month.)
  • Conduct FSP training in the relevant Hub
  • Arrange training logistics (equipment, venues, resources etc.)
  • Ensure training takes place for relevant teams
  • Effective delivery of training
  • Identify geographical areas associated to training needs
  • Conduct trainthetrainer workshops with field managers
  • Train end users a percentage if it is refresher training but training all end users if it is a new program
  • Oversee and monitor the overall training delivery process.
  • Evaluation and measurement of effectiveness of training
  • Practically assess users in field
  • Conduct written tests to assess learning
  • Assess improvements in quality of data captured as well as ontime project completion
  • Analysis of training results to assess effectiveness of training
  • Analysis of training attendance within various channels against rate of sale within channels
  • Record keeping of all promotional approvals to report on actual expenditure by account and by channel
  • Consolidate weekly training figures and report on training delivered
  • Effective Self-Management
  • Follow through to ensure that personal quality and productivity standards are consistently and accurately maintained
  • Plan and prioritize, demonstrating abilities to manage competing demands
  • Demonstrate abilities to manage change
  • Demonstrate flexibility in balancing achievement of own objectives with abilities to understand and respond to organizational needs

Key Competencies

  • Organizational commitment
  • Teamwork & collaboration Relationship building
  • Agility
  • Performance & results driven
  • Continuous growth & improvement
  • High resilience & stress management
  • Service excellence
  • Analysis & problemsolving
  • Planning & prioritization
  • Quality & detail excellence
  • Communication

To qualify for this role, you should have:

Minimum Qualifications:

  • Matric

Minimum Requirements

  • Tech Savvy
  • Valid Drivers licence plus
    Own Reliable Car:
  • Training experience

Knowledge, Skills & Abilities:

  • Self Management
  • Time Management Skills
  • Planning and Organising skills
  • Communication
Skills

  • Effective implementation of promotions
  • Customer Service Skills

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