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Immigration Consultant
2 weeks ago
About us:
Fragomen is the world's leading exclusive provider of immigration services. With more than 50 offices worldwide, we provide immigration services in more than 170 countries.
For over 60 years, we have provided strategic immigration advice to a diverse range of clients from individuals to the world's leading multinational corporations.
With over 6,200 employees in more than 50 offices, you will be joining a truly global firm where providing exceptional client service is at the core of what we do.
Fragomen's professionals are respected thought leaders in the immigration field providing expertise to governments across the world including the US Congress, the UK Parliament, the European Union and the United Nations.
A career at Fragomen will provide you with the opportunity to work in an exciting environment for a broad range of clients, where no two days will be the same.
Role description:
- A Consultant takes accountability for providing excellent immigration services for a specific portfolio of clients.
- Can hold client management responsibilities for small clients.
- Excellent use of Firm's protocols: client, billing, case management tools.
CORE COMPETENCIES
Client Service
- Knows how to research answers to technical questions and looks to provide the Supervisor with a plan of action for any issues that may arise
- Establishes case strategies, developing reports, recommending client processes, reviewing cases and managing a caseload largely on your own.
- Encouraged to contribute ideas and / or suggestions for improvement
- Encouraged to look for ways to maximize revenue on their accounts
- Maintain good use of our tools including Connect and Wipper and keeping cases up to date in real time using these tools
- Delegates tasks through Clarizen in an accurate and efficient manner and to be able to accurately review completed tasks
- Keeps Supervisor aware of the progress of matters to manage expectations, and informs of conflicting priorities / requesting assistance as problems arise
- Keeps immigration knowledge uptodate and is familiar with key relevant legislation, guidance and policy
- Generates clear, wellorganized written workproduct
- Good verbal communication, with ability to convey messages clearly and concisely
- Can host nonsensitive / non
- Responsible for assisting with training and onboarding of new team members (Analysts, Coordinators)
- Ensures work completed is technically accurate / written communication, follow standard layouts, and advice is clear, concise and error free
- Aware of own strengths and development areas. Seeks feedback
- Displays professionalism and a positive attitude
- Actively supports all D&I initiatives
- Curious mindset, seeks to contribute to discussions on process and best practice
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