Senior Flight Consultant

4 months ago

Johannesburg, South Africa World Fuel Services Full time

At World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance culture is what allows us to drive sustained growth. Stronger together, we promote an environment where individuals can thrive.

Key Responsibilities:

- Day-to-day operations requirements, such as but not limited to the following:

- Coordinating more than 40 trip support offered services / productsservices/products including but not limited to: customer ground handling, operational permits, slots, flight following, hotels, & transportation
- Coordinating global customCustoms, Immigration, and Agriculture services including customs arrangements, Canpass, and submission and arrangement of Border Overflight Exemptions
- Creating, maintaining, and processing customers’ operational changes to ensure the success of customer’s customers’ trips in our internal operational system.
- Creating Trip Cost Estimates in our internal operational system
- Provides customers with fuel quotes and/or Sales Order (SO) for all Customers and is responsible as the primary backup for Global Fuel Logistics in high demand / systemsystem demand/system infrastructure events
- Provide primary quality control for Global Trip Support managed trips
- Must have a firm knowledge and understanding of Global Trip Support aviation products and services and be able to effectively market them to customers in the supported supported business segment.
- Responsible for assuring that all operational trips are current and updated in a timely manner based on the most recent customer communications.
- Act as the pPrimary point of contact for customers for designated accounts supporting the Commercial/Military or Business General Aviation business segment.
- Maintaining, improving, and enhancing the customer relationships for these designated accounts
- Assisting in establishing and providing an unmatched quality of service and communication to all customers
- Provides an expert level of support and consultation supporting Commercial/Military or Business General Aviation business segment

Additional Commercial/Military business segment Duties:

- Responsible and able to produce Flight Planning & Weather Briefing for customers
- Varying technical experience required based on levels
- Knowledge of ATC regulations and understanding of flight planning systems
- PPS8, Air Inc, and/or Navblue

Additional Responsibilities:

- Backup Flight Planner and/or Meteorologist, where applicable & qualified
- Backup to Supporting Services
- Monitors communications after normal business hours and on weekends upon implementation of the storefront operations
- Performs other duties as may be assigned by management.
- Helps other employees to accomplish company goals
- Working Hours: as determined by the Sr Director Global Operations

Knowledge/Skills:

- Ability to act in situations with confidence, assertiveness, tact, and diplomacy
- Ability to deal resolutely with sensitive issues; methods and techniques used in persuasion and negotiation of conflicts and problems
- Ability to maintain a professional demeanor in stressful situations and negotiations
- Ability to partner with other departments and interact effectively with employees at all levels of the organization
- Strong technical computer skills across the MS Office product suite is are essential.
- The ability to work independently with mínimal supervision is essential.
- Ability and willingness to work across a shift plan that covers day, night, weekends, and holidays is essential. We operate 24/7 year-round.

Job Requirements:

- _ Education:_

Aviation Bachelor’s degree, highly preferred
- _ Experience_:
5 - 10 years preferred in the aviation industry (Must have either the educational requirements or the equivalent work experience)
- Knowledge and ability to lead / backup operational shifts as backup shift supervisors/ shift managers
- Lead an operational shift.
- Knowledge and ability to quality control operational flight plan packages regardless of business segments
- Organize and facilitate operational service delivery/workload in the absence of shift supervisors and/or shift managers.
- Proven account management skillset of Trip Support customers demonstrating skills in customer acquisition, retention, maintenance, and/or gross profit growth.
- Act as the primary backup for tops tier accounts in the absence of primary trip support account managers
- Demonstration of people manager/customer management skillsets
- _ Customer Service_:
Proven customer loyalty and following through strong customer management skills.
- _ Work Quality_:
High degree of attention to detail is a requirement of the position.
- _ Industry Knowledge_:
Complete understandi

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