Inside Sales Representative

2 weeks ago


Johannesburg, Gauteng, South Africa OAAG Full time

Job Details

  • Determining basic client needs via phone.
  • Ability to probe for information and determine client needs;
  • Handling Inbound and Outbound phone calls, and contributing the following: Learning phone scripts; Following up through phone calls; Adhering to call quality standards; Successfully booking hot leads.
  • Learning inhouse customer management systems (inhouse training provided)
  • Fulfilling requests by clarifying desired information and forwarding requests to the appropriate party.
  • Maintaining customer service database by entering data/information.
  • Participating in weekly team meetings and oneonone meetings with the Call Center Manager, and accepting feedback on performance based on calls transferred and following scripts.
  • Updating personal knowledge base by participating in sales and educational opportunities.

Compensation

  • CAD $10.46 per hour (USD $7.73 per hour) paid bimonthly on the 14th and 28th each month.
  • Additional incentives and bonuses based on sales performance.
  • Opportunities for career advancement and growth within the company.

Schedule

  • The work hours are from. 12 noon9pm Eastern Standard Time
  • 45 hours per week (9 hours per day x 5 days per week).

Responsibilities

  • Handle inbound calls from potential clients and provide exceptional customer service.
  • Book appointments for potential clients to meet with our sales team.
  • Collect and verify client information, and accurately record it in the system.
  • Educate potential clients about our products and services, and persuade them to sign up.
  • Meet and exceed individual and team sales targets.
  • Maintain a positive and professional attitude at all times.

Qualifications

  • Handson experience in outbound sales, business development, businesstobusiness sales, cold calling, and call centers.
  • Superior communication skills, as well as the ability to build relationships with potential clients and use persuasive sales ability to schedule immigration consultations
  • Demonstrated efficiency with time management, multitasking, and problemsolving abilities.
  • Nice to have: Experience utilizing call center CRM; fluently speaking a language other than English
  • Ability to work both within a team as well as independently.
  • Highly detailoriented and excellent followup skills.

Salary:
From R24,756.66 per month

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