Key Account Manager

2 weeks ago

Dolphin Coast, South Africa AFMS Group Full time

Portfolio Operational Performances

General

  • Accountable for overall Soft Services operations relating to project delivery performances and ensure that:
  • all aspects of the required services are being delivered according to customers' satisfaction and contract requirements
- there are sufficient trained and vetted staff working at all times to meet customer and contract requirements.

  • Evaluate, assess and develop plans to drive business values and propose approach to culture, behaviours and relationships.
  • Attend monthly meetings.
  • Mentor and provide guidance to behavioural competencies, fostering a culture of teamwork and continuous improvement.

Reporting

  • Soft Services operations performances scores including SLAs are in place and
  • Report on all current and planned processes, timelines, values.

Compliance

  • Prepare, check and sign off SLAs and ensure that:
  • these are in line with tender and main contract.
- compliant according to Quality Management System (QMS) requirements.

  • Ensure compliance with company agreed Levels of Authority (LOA).
  • Ensure all aspects of Soft Services operations regulation, policies and procedures, occupational health and safety (OHS).

Financial

  • Accountable for business operations financial Gross Profit and Net Profit outputs.

Client Relationship Management

  • Regular client engagement.
  • Develop client retention.

New Business Development

  • Ensure business growth and increased profitability on projects.
  • Take a proactive approach to identifying new business opportunities.
  • Nurture and support business development, client introductions and proposals.
  • Attend and present presentations.
  • Participate in industry events and forums.
  • Give guidance and support to Marketing teams to allow them to develop marketing concepts.

Risk Management

Create an environment of risk awareness and promote risk reduction for the Company and the Client (internal process, reputational, communication, financial).


  • Ensure compliance to statutory requirements in soft services.
  • Ensure all staff maintain confidentiality of privileged information relating to Company and Client.
  • Ensure staff adherence to the client house rules.
  • Ensure all staff understand the need to identify potential problems before they occur so that riskhandling activities may be planned and invoked.
  • Prepare monthly risk registers as part of reporting.

Health and Safety Compliance

  • Ensure compliance to all Health and Safety Standards.
  • Ensure all operating activities and equipment are safety compliant at all times.
  • Ensure all teams are trained to meet with compliance
  • Ensure all risk assessments and safe methods of work are fit for purpose and in place.
  • Conduct risk assessments of new tasks and communicate effectively with OHS to ensure safety and compliance.

QMS

  • Ensure statutory regulatory requirements and Soft Services operations.
  • Policy implementation ensure Implementation of policies communicated from QMS Department.
  • Management reviews (Contract management principles): ensure compliance with project management principles.

Employment Equity Group Compliance

  • Contribute and work within framework.
  • Engage with EE Committees to support Group compliance.

Achieve Divisional and Group targets

  • Achieve portfolio targets and contribute to group targets.
  • Take action as required.
  • Attend monthly financial meetings.
  • Sign off regional budgets and forecasts annually.

It should be noted that, for operational reasons, it may be necessary to perform tasks other than those described herein from time to time.

Prescribed procedures may be amended by management as and when required.

Key Skills and Experience

  • Grade 1
  • Qualification in Business Management, Facilities Management or a related field of study.
  • At least 8 years' experience working in a similar operational management role, ideally within the cleaning industry.
  • Good knowledge of soft services and technical skills in a Property and Facilities Management environment.
  • Good understanding of legislation and legal requirements of corporate operations.
  • Profit driven.
  • Sound knowledge of generating, maintaining, and managing contracts and SLA's.
  • Experience in drafting business plans and marketing plans.
  • Good financial experience in generating budgets, financials including P&L and income statements.
  • Experienced in generating KPI's and delivering on them.
  • Good understanding of corporate structuring, grading and staff deployment skills.
  • Understanding of Employment Equity and Labour Relations.
  • Understanding of financial accounting and billing systems and structures.
  • Understanding of IT and operational IT requirements.
  • Experience in managing Contracts contracts such as GCC, NEC, JBCC are advantages.
  • Knowledge of hard and soft services would be advantageous.
  • Advanced MS Office and presentation skills.

People and Management Skills

  • Enthusiastic an

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