Asstmgr-front Office I

2 weeks ago

Cape Town, Western Cape, South Africa Marriott International, Inc Full time

Job Number

Job Category Rooms & Guest Services Operations

Location The Westin Cape Town, Convention Square, Cape Town, South Africa, South Africa VIEW ON MAP

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Function

Join our amazing team and deliver unforgettable and memorable experiences. We are recruiting for an enthusiastic individual with a positive attitude. Reporting to the Front Office Manager, the successful incumbent will be required to provide professional and excellent customer service and is expected to support and assist with the front office operational requirements and all related areas as required and to maintain the exceptional customer service standards expected in accordance with Marriott International and Westin Brand Policies and Procedures

Required Experience & Qualifications

  • Appropriate Tertiary Hospitality qualification
  • Minimum of 3 years' experience in a similar position within a 5star environment
  • Good leadership, communication and interpersonal skills.
  • Professional Disposition
  • Strong planning and organizing skills to meet deadlines
  • Effective problem solving, decision making and conflict management skills
  • Ability to work within a pressurized environment
  • Ability to use Initiative and be proactive and selfdriven
  • Experience in IR management and disciplinary processes
  • Ability to work without supervision and within a team
  • Attention to detail pertaining to area of responsibility
  • Maintain a neat, clean and wellgroomed appearance as per company standards

Key Responsibilities

  • Ensure that the highest standards of service in the Front Office departments are maintained and developed at all times
  • Effectively coordinate and organise the operations of the Front Office department
  • Provide support and guidance to all Front Office departments to ensure efficiency throughout
  • Achieve hygiene, health and safety standard requirements
  • Interviewing, screening and hiring of new employees
  • Appraising performance; recognition and discipline.
  • Coordinate training programmes and skills enhancement initiatives for Front Office staff in guest service, safety, hygiene, etc.
  • Address and resolve both guest and staff concerns.
  • Maintain a safe work environment by ensuring high standards of repair, hygiene and safety.
  • Guest interaction regarding special requests.

Supporting Management of Front Desk Team

  • Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Supervises and manages employees. Managing all daytoday operations. Understanding employee positions well enough to perform duties in employees' absence.
  • Ensures employee recognition is taking place on all shifts.
  • Establishes and maintains open, collaborative relationships with employees.
  • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, peoplefirst culture. We are committed to nondiscrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._


At Westin, we are committed to empowering the well-being of our guests by providing a refreshing environment, thoughtful amenities, and revitalizing programming to help ensure that they leave feeling better than when they arrived.

We recognize that travel can be disruptive to our guests' well-being, and we're energized to assist as partners in helping them maintain control and soaring above it all while on the road.

Everything we do is designed to help guests be at their best, and they appreciate our supportive attitude, anticipatory service and extensive knowledge on how to best assist them throughout their stay.

We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand.

If you're someone who has is positive, adaptable and intuitive, and has a genuine interest in the well-being of others around you, we invite you to discover how at Westin, together we can rise.

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