Contact Centre Sales Team Leader
1 week ago
We are looking for an exceptional Team Leader, to supervise and grow the internal customer service team as well as support the Contact Centre Manager on team leader duties with the Telesales Consultants.
Leading by example you will motivate, coach, encourage and inspire the team to reach sales, gross profit targets and productivity targets.
By using a consultative sales approach to win new business and grow current business you will need to ensure that you and the team self-generate leads and opportunities to achieve targets.
You will support by monitoring telephone statistics to ensure required call activity is achieved and ensure the team up-sells and cross-sells on orders to increase size and value.
Requirements:
- Tertiary Qualification.
- Minimum of 2 years' Team Leader / Supervisory experience within a contact centre.
- A strong sales background is essential, with experience in coaching and mentoring team members and good team leadership experience and skills.
- Excellent communication skills
- Trained in use of needs analysis solution centric sales.
- High numerical ability.
Salary:
R30, R35,000.00 per month
Experience:
- Contact Centre Sales TL: 2 years (required)
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