Team Leader: Contact Centre

Experienced and suitably qualified Contact Centre Team Leader who is accountable, well spoken, and client service driven.The position comprises delivery in the following areas:Managing the daily operations of the contact centre; Liaising with supervisors, team leaders, operatives and third parties to gather information and resolve issues; Maintaining...

The Team leader will be responsible for the management and performance of a team of Inbound Call Centre agents based in both Joburg South and Silver Lakes. The team leader will be based in Joburg South mainly, but traveling to Silver Lakes may be required from time to time.Main Responsibilities (including but not limited to):Achieve daily and monthly...

We are looking for an exceptional Team Leader, to supervise and grow the internal customer service team as well as support the Contact Centre Manager on team leader duties with the Telesales Consultants.Leading by example you will motivate, coach, encourage and inspire the team to reach sales, gross profit targets and productivity targets.By using a...

Title:Contact Centre Sales Team Leader:Salary: 35000Description: We are looking for an exceptional Team Leader, to supervise and grow the internal customer service team as well as support the Contact Centre Manager on team leader duties with the Telesales Consultants. Leading by example you will motivate, coach, encourage and inspire the team to reach sales,...

Main job purposeManage, coach and mentor agents and teams of agents to ensure achievement of set, communicated and tracked key performance indicators and behavioural standards of engagement towards achieving and exceeding company objectivesMain ObjectiveEnsure agent and team achievement against set KPI targets through effective performance tracking coaching...

Johannesburg - HybridThis is a hybrid position primarily based in Johannesburg, South Africa. We're committed to your flexibility and wellbeing and our hybrid strategy currently requires three days a week in the office, giving you the option to work remotely for some of your working week. Find out more about our culture of flexible workingWe give you a world...

The Sales Contact Centre Team Leader's primary objective is to lead and manage a team of agents to maximise revenue opportunities and exceed sales targets. The role combines management, selling, coaching and leadership activities to enable the sales team to achieve their assigned targets. Operationally, the Team Leader is responsible for driving the...

Two years of experience as a Team Leader in a Finance Call Centre EnvironmentMatricWilling to work shiftsSalary: R17,500.00 per monthExperience: Team Leader in aFinance Call Centre Environment: 2 years (preferred)

The role of the Team Leader is to lead, guide, coach and support the team to achieve the operational outputs. Managing a team of Contact Centre agents in a proactive, visible and participative style. Ensuring that customers are provided the best possible experience through, quality management. Providing full support to the Contact Centre Manager.Principal...

An exciting opportunity within Energy at Work Projects is now available We are in search of a Contact Centre Manager - Client Services; a highly motivated and organized individual with extreme attention to detail who is looking for a chance to be part of a dynamic organization that offers an opportunity to establish a dynamic career in outsourced services...

Responsible for planning, developing, and managing the overall Contact Centre strategy. Including resource planning such as labour force and management of the Contact Centre. Tracking, measuring, and reporting of the overall Contact Centre productivity and efficiency. Ensure that the corporate standard service levels met and maintained. To monitor...

Call Centre Team Leader Support and monitor team performance Monday to Friday schedule with occasional weekend work for time off in return Required: Call Centre experience and strong communication skills Good telephone etiquette Ability to provide necessary support and guidance to team members Proficiency in MS tools, particularly Excel ...

​​​​​​​​​​​​​Join Our Team as a Call Centre Team Leader at a Reputable Company based in Rosebank!Support and monitor team performanceWork from 8 AM to 5 PM, Monday to Friday, with some weekend shifts available (with compensatory time off)Required experience in Call Centre operationsExcellent communication, telephone, and...

Sales Team Leader Cape TownLead and manage a team of Call Centre Sales Agents to achieve exceptional results.Min 2 years contact Centre Team Leader experienceBPO experience a strong preferenceAble to support day shift employeesStrong contact Centre operations know howEffective people management skillsAble to manage to strict SLA requirementsSalary based on...

We are looking for a call centre customer care team leader/supervisor to join and leader a team of customer care agents for our client Navex.Salary: R12 000,00 - R13 000,00 per monthAbility to commute/relocate: Johannesburg, Gauteng 2193: Reliably commute or planning to relocate before starting work (required)Experience:Call Centre Customer Care: 1 year...

Job DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...

Job DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficiencies Engage with the customers in a professional way as specified in the service standards and ensure...

Description Dear Future, Team Leader The role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflow Are you someone who can: Manage costs / expenses within approved budget to achieve cost efficiencies Engage with the customers in a professional way as specified in the service standards and...

Team Leader Agents, GautengWhat you will be doing People Management Coaches the team in order to ensure quality of delivery meets the appropriate standard Measures and manages the team to ensure outofline situations are immediately addressed Communicates information in a timely, accurate and understood manner to all team members Ensure that all Human...

Job DescriptionDear Future, Team LeaderThe role requires you to supervise and co-ordinate daily activities amongst a team in order to achieve a smooth workflowAre you someone who can: Manage costs / expenses within approved budget to achieve cost efficienciesEngage with the customers in a professional way as specified in the service standards and ensure...