Retentions Advisor Representing Virgin Media

2 weeks ago

Cape Town, Western Cape, South Africa Sitel Full time

Date:

Jun 23, 2023

Location:

Cape Town, South Africa, ZA

Company:

Foundever

Customer Service Advisor - Inbound Retentions:

Salary - Base Salary R 7875, OTE R 9126 plus Medical & Pension

Location - Waterfront Cape Town.

Working Pattern - Monday - Friday 09:00 - 22:00 - Saturday 09:00 - 19:00

Contract Type - Permanent

Your working life is how you spend a large proportion of your time
:

not spend it realising your potential? At
Foundever we focus on you and, with your drive, look to
create your best moments.**
Why work for Foundever?:We are
launching our first site in Cape Town and would love for you to be the founders of the original South African teams.


With a customer service career at Foundever, you will continue to learn life-long skills through our top-notch paid training programmes, allowing you to develop and strive up the career ladder.

As the founders in our new site the opportunity for growth and progression will be even greater.


If you would like to have the opportunity to work with our varied and well-known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where it operates, have a balanced work-life pattern and competitive salary, we want to hear from you.


What you'll be doing
:

We are looking for someone special who would like to deliver amazing customer service in a bustling contact centre.

If you get a buzz from helping people find solutions and are naturally engaging then this is the job for you.

This is a telephone customer service-based role with a sales-based outcome.
Sales through service.


Your purpose will be to retain as many customers for
Foundever's **client as possible through tailoring broadband, TV and mobile phone packages to meet the customers' lifestyle and needs.

With the training given, you will be also leaning on your own drive to succeed. This success will be rewarded with an excellent commission structure. You will see a reward for every customer that you retain.


Our commission structure is
awesome,
and we have a number of employees that push themselves to understand the issues and managing the customer through the process.

Our very best Retentions Agents see a regular annual salary of around ZAR **
What we do for you to achieve this
:


We will provide you with the training and support for you to develop the skills in providing solutions to customers' concerns, engaging with your customers and solving their issues.


You will receive regular coaching and training, not only assisting you to achieve in your current role but also in preparing you for your
next step within the organisation.


Your Profile & Experience
:


To join our team we are looking for people with a minimum of 1 years experience working in a Contact Centre undertaking a customer service role.

We ask that you have a passion for helping people and are able to talk on the phone. Computer literacy is also necessary.

The other skills we look for are:

-
Good communication skills:

the ability to clearly and effectively communicate with customers over the phone.
-
Empathy:

the ability to understand and relate to the customer's perspective.
-
Patience:

the ability to remain calm and composed.
-
Adaptability:

the ability to handle a wide variety of customer interactions and adjust communication style as necessary.
-
Positive attitude:

the ability to remain positive and upbeat even during difficult customer interactions.
-
Advantageous:

Knowledge of customer service best practices and call centre technology.
-
Background:

A clear criminal background check.

If this really interests you
:

[ever] creative.
[ever] committed.
[ever] connected.**
Job Segment:Call Center, Media, Customer Service, Marketing

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