Service Consultant

Found in: beBee S ZA - 3 weeks ago

Western Cape George, South Africa Nedbank Full time
Nedbank’s job vacancy, Career and Recruitment

Job title : Service Consultant – George jobs in Western Cape

Job Location : Western Cape, George

Deadline : May 05, 2024

Quick Recommended Links

Jobs by Location Job by industries

Job Responsibilities

Client Engagement:

Address any concerns relating to the queue flow or digital devices. Assist client to download online applications and resolve any log in issues. Assist the client to buy value-added services online or through a self-service device. Assist the client to obtain statements, cards and other relevant documentation from self-service zones. Build and maintain client relationships by keeping clients informed of progress or action taken regarding their applications, queries and requests. Discover client’s service and digital needs through connecting, understanding and delivering financial solutions with care. Educate clients and potential clients on how to subscribe and service their account. Educate clients on self-service, digital functionality and features. Facilitate a conversation with the client to assist them to complete their service needs online. Identify quality sales leads and enable cross-selling through client engagement, fulfilling, making suggestions, referring to the relevant department for action and by capturing it on the client management system. Meet, greet, establish and clarify client needs and verify documentation and direct clients. Nurture strong, long-standing client relationships. Own the client request end to end and route for alternative intervention if not equipped to service the client. Provide knowledgeable client service that fosters mutual trust and confidence.

Business Operations:

Accept and service cash transactions over the counter. Action control check list applicable to teller, enquiries and foreign functions daily. Balance and secure branch stock holding . Control the queuing process and prioritise clients with special needs. Destroy old stock identified by reports. Enable the further processing of inter-bank transfers by preparing all transactional documents and originals in the required format by the required deadline for hand over to couriers. Ensure ATM/ID availability through balancing and loading of cash and attending to down devices by performing first line device maintenance support. Execute on cash management , cash efficiency and recycling strategies within the store. Load cash, balance and provide first line device maintenance and replenishment of consumables of all store devices. Minimize losses and ensure corrective action is taken by declaring any discrepancies in cash holdings. Process client deposits, withdrawal, change for change and transfer requests by following relevant procedure and policies. Process client forex requests by following the relevant procedures and policies .

Risk and Compliance:

Mitigate risk by controlling counter and drop safe limits according to policy. Prevent fraud and losses by adhering to mandates, as well as client and transaction authentication procedures and policies.

Nedbank Goals:

Act in the client’s interest, inform the client, do what you say and promise, take accountability, and go the extra mile. Contribute to the success of Nedbank through meeting your service excellence, teamwork and personal development goals whilst adhering to Nedbank security, operational and compliance procedures and policies. Develop, retain and grow the business by delivering against individual and team goals that support a positive client experience. Improve digital enticement and migration volumes to self-service devices and online channels.

Minimum Experience Level

Must have 1 – 2 years Retail/Banking Client Service, Cash, Technology Savvy, 1st Line Problem Resolution experience. Must have foreign exchange experience.

Preferred Qualification

Must have completed a higher Certificate in Banking Services – NQF5

Essential Qualifications – NQF Level

Diploma

Technical / Professional Knowledge

Customer service principles Product Knowledge Problem solving skills Relationship management Nedbank security policies and procedures Governance, Risk and Controls Forex product

*Banking  jobs in south africa

*Service Consultant – George in George

  • Service Consultant

    Found in: Talent ZA C2 - 5 hours ago

    George, South Africa Santam Full time

    Who are we? Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is...

  • Service Consultant

    Found in: beBee S ZA - 4 weeks ago

    Western Cape,, South Africa Nedbank Full time

    Nedbank’s job vacancy, Career and Recruitment Job title : Service Consultant – Strand jobs in Western Cape Job Location : Western Cape, Deadline : March 27, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose To educate clients on the convenience, security and functionality of digital and self-service solutions; processing...

  • Cosmetic Consultant

    Found in: beBee S ZA - 3 weeks ago

    Western Cape, George, South Africa Dis-Chem Pharmacies Full time

    Dis-Chem Pharmacies’s job vacancy, Career and Recruitment Job title : Cosmetic Consultant – Garden Route – George jobs in Western Cape Job Location : Western Cape, George Deadline : May 11, 2024 Quick Recommended Links Jobs by Location Job by industries   Dis-Chem Pharmacies’ requires the committed services of a customer-oriented Cosmetics...

  • Service Consultant

    Found in: beBee S ZA - 4 weeks ago

    Western Cape, Cape Town, South Africa Nedbank Full time

    Nedbank’s job vacancy, Career and Recruitment Job title : Service Consultant jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : March 22, 2024 Quick Recommended Links Jobs by Location Job by industries Job Purpose To educate clients on the convenience, security and functionality of digital and self-service solutions; processing...

  • Call Centre Consultants – Parklands North

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Cape Town, South Africa Service Solutions Full time

    Call Centre Consultants Parklands NorthOur client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their call centre...

  • Service Consultant

    5 days ago

    Cape Town, South Africa Curiska (Pty) Ltd Full time

    PURPOSE OF POSITION **The purpose of the Service Consultant role is to**: Provide administrative support to all advisors in the Cape Town office and implement all client service-related processes within Gradidge-Mahura Investments. To assist with administrative support in other offices as need arise. ROLES AND RESPONSIBILITIES 1. Draw Investments and Risk...

  • Junior Accountant/ Bookkeeper

    Found in: beBee S ZA - 3 weeks ago

    Western Cape, Cape Town, South Africa Marvel Placement Consultant Full time

    Marvel Placement Consultant’s job vacancy, Career and Recruitment Job title : Junior Accountant/ Bookkeeper jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Junior Accountant/Bookkeeper We are recruiting for a Junior Accountant in Maitland to join a...

  • Junior Accountant/ Bookkeeper

    Found in: beBee S ZA - 2 weeks ago

    Western Cape, Cape Town, South Africa Marvel Placement Consultant Full time

    Marvel Placement Consultant’s job vacancy, Career and Recruitment Job title : Junior Accountant/ Bookkeeper jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 04, 2024 Quick Recommended Links Jobs by Location Job by industries Junior Accountant/Bookkeeper We are recruiting for a Junior Accountant in Maitland to join a...

  • Service Consultant

    Found in: beBee S ZA - 3 weeks ago

    Western Cape, Cape Town, South Africa Nedbank Full time

    Nedbank’s job vacancy, Career and Recruitment Job title : Service Consultant – Cape Town jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : May 05, 2024 Quick Recommended Links Jobs by Location Job by industries Job Responsibilities Client Engagement: Address any concerns relating to the queue flow or digital devices. Assist...

  • Sales Consultant George

    Found in: Talent ZA C2 - 2 weeks ago

    George, South Africa Energy at Work Projects Full time

    Our Sales department in our George Office requires a Multiskilled Sales Consultant to promote client and to meet sales targets. We requires a self-driven, energetic individual with an outgoing personality who can communicate confidently on all levels. This position will report to our George office but will involve travelling within the region, so a valid...

  • Client Service Consultant

    3 days ago

    Cape Town, South Africa Curro Holdings Ltd Full time

    **At Curro,** **we care.**: **Client Service Consultant**: **Curro Head Office** **Vacancy Reference: CSC/2023**: Are you a seasoned Client Service Consultant who can provide a learner centric and game-changing inbound and outbound support service to the client base of Curro? Then this might be the position you have been waiting for. **What are we looking...

  • Sales Consultant George

    Found in: Talent ZA C2 - 2 weeks ago

    George, South Africa Oxyon People Solutions Full time

    We require a Sales Consultant to promote the company and to meet sales targets. We require a self-driven, energetic individual with an outgoing personality who can communicate confidently on all levels. This position will report to our George office but will involve travelling within the region, so a valid Driver’s License is essential.Key roles and...

  • Investment Service Consultant

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Cape Town, South Africa Tasiso Full time

    The Consultant role itself forms part of a longer-term journey; it is a feeder role into the business. The consultants are responsible for building trusting relationships with client's so they are assured they're investing with the right company. This is done via various servicing channels i.e., inbound calls, emails, walk-in interactions and webchat. The...

  • Pentravel Travel Consultant

    Found in: Talent ZA C2 - 2 weeks ago

    George, South Africa Cullinan Holdings Full time

    Pentravel, a division of Cullinan Holdings, a leading leisure, travel & tourism company, is seeking a dynamic and customer-oriented Travel Consultant to join their team in Port Elizabeth. As a Pentravel Travel Consultant, you'll be responsible for providing exceptional service and expert advice to travelers, creating bespoke travel itineraries, and booking...

  • Student Journey Officer/Customer Service Consultant

    Found in: beBee S ZA - 2 weeks ago

    Western Cape, Cape Town, South Africa Educor Holdings Full time

    Educor Holdings’s job vacancy, Career and Recruitment Job title : Student Journey Officer/Customer Service Consultant (JB4148) jobs in Western Cape Job Location : Western Cape, Cape Town Deadline : April 20, 2024 Quick Recommended Links Jobs by Location Job by industries Educational requirements: Minimum requirement of Grade 12 however a post school...

  • Investment Service Consultant

    Found in: Talent ZA C2 - 2 weeks ago

    Cape Town, South Africa Hire Resolve Full time

    Hire Resolve's client is seeking an Investment Service Consultant! Our client is seeking a dedicated and knowledgeable individual to provide exceptional service and support to their clients in the investment industry. As an Investment Service Consultant, you will be responsible for assisting clients with their investment needs, answering inquiries, and...

  • Financial Service Consultant

    4 days ago

    Cape Town, South Africa Southern Shore Recruitment Agency Full time

    Client Support Consultant Claremont, Cape Town **Roles and Responsibilities**: - Proactive client engagement - reach out to clients who have initiated but not completed the registration process to offer assistance and guidance. - Identify challenges preventing clients from completing registration and provide solutions or escalate as necessary. - Customer...

  • Call Centre Quality Assessor/Team Manager– Parklands North

    Found in: Talent ZA 2A C2 - 2 weeks ago

    Cape Town, South Africa Service Solutions Full time

    Call Centre Quality Assessor/Team Manager Parklands NorthOur client, South Africas largest importer, manufacturer and supplier of mobility goods and aids for the elderly and our head office is located in the Rivergate Business Park in Parklands North. They advertise and sponsor programs extensively on DSTV to generate enquiries for their products. Their...

  • IT Client Services Consultant

    7 days ago

    Cape Town, South Africa Netsurit Full time

    Netsurit offers managed IT services and consulting for a wide range of clients globally. Our head office is in Johannesburg, we have offices in the US (New York & New Jersey) and offices in Cape Town and Durban. This geographic diversity allows us to offer true 24/7 support and other Managed IT Services to our clients. While the best award we can receive is...

  • IT Service Desk Consultant

    6 days ago

    Cape Town, South Africa Truworths Full time

    We are looking for an IT Service Desk Consultant to provide first line support to Truworths stores by troubleshooting and solving technical, software, hardware, network, telephony queries. This position will be based at our Head Office in Cape Town. **Qualifications and Experience**: - 1 year experience in similar support environment. - Knowledge of retail...