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Technical Manager

3 months ago

Isando, South Africa MSD Full time

Job Description

Job Description

The purpose of the role is to professionally provide and coordinate technical and commercial support, with reference to the parasiticide product range, to the sales and marketing efforts of the team. In addition, offer training to all involved in the marketing, distribution, selling and use of the company ruminant product range. The role will also oversee all pharmacovigilance matters pertaining to the ruminant parasiticide portfolio, ensuring compliant reporting and case handling of all ruminant adverse events and product quality complaints. In addition, training of all company sales representatives on ruminant Pharmacovigilance.

Primary Accountabilities

  • Provide technical support to sales staff and clients.

  • Evaluate and examine product complaints and co-ordinate with the Pharmacovigilance Manager.

  • Assist with the technical aspects relating to the registration of new products and coordinate new product launches, together with the Business Development and Technical Lead.

  • Assist with post registration- or marketing trials pertaining to the parasiticide product range together with the Technical Lead.

  • Training of staff and clients on the technical aspects of the ruminant parasiticide range as part of on-going continuing education policy.

  • Assist teams to achieve sales as per target set.

  • Assist to expand market share of portfolio products.

  • Write informative articles for print media.

  • Source and provide scientific, editorial and advertorial articles for the veterinary and laypeople to build company image and product/service awareness.

  • Approval of technical aspects of print and packaging material.

  • Participate in public and professional appearances, such as congresses and welfare days.

  • National disease surveillance to identify opportunities for new product development.

  • Assist with on-farm product support.

Nature and Scope

  • Plan, coordinate and participate in training of staff and clients in technical subjects and products.

  • Advise clients on product range, diseases, use of vaccines and pharmaceuticals, adverse reactions to products and aid in concluding diagnosis.

  • In the event of receiving any communication from a Client relating to an Adverse Event/ Product Quality Complaint, the Technical Specialist shall notify the relevant Designated Point of Contact representative by email.

  • The Technical Specialist shall ensure all Adverse Events and Quality Complaints received within the department are dealt with timeously as described above and all events are investigated and completed.

  • Coordinate stands and promotion at congresses.

  • Initiate field trials, monitor, data collection, collation and provision of data to support registration of new products.

  • Participate in public- and professional appearances.

  • Liaise with relevant organisations and regulatory department to maintain registration of veterinary products.

  • Collect data on market developments in the industry and among competitors.

  • Liaise on a regular basis with top 10 clients.

  • Summarise market information and activities of competitors provided by the sales force.

  • Identify and develop new business opportunities in order to expand sales of the Company’s product range.

  • Search for new market opportunities.

  • Responsible for overall satisfaction of customers and take appropriate action to ensure all customer needs and expectations are met.

  • Liaise with relevant organisations and maintain registrations of veterinary products.

  • Collect data on market developments – the Veterinary industry and developments of competitor companies.

  • Complaint follow-up and resolution.

  • Manage all ruminant pharmacovigilance reports with the ruminant technical and product team, ensuring timely reporting and driving completion of cases with appropriate follow up.

Knowledge and Experience Required

  • Veterinarian (BVSc degree) with at least 2 years’ experience in Ruminant medicine.

  • Registration with the SAVC as a veterinarian in good standing is mandatory.

  • Experience working in the veterinary pharmaceutical industry is preferred but not mandatory.

Skills Required

  • Strong veterinary health and production skills (specifically in ruminants)

  • Strong self-leadership and -development skills

  • Strong interpersonal, teamwork and networking skills

  • Strong written/oral communication skills in English (Proficiency in Afrikaans would be a benefit)

  • Strong planning and time management skills

  • Strong problem-solving skills

  • Strong presentation skills

  • Strong conflict- and stress management skills

  • Strong knowledge transfer and coaching skills

Travel

Although the position is based in Isando, Johannesburg, a fair amount of travel and being away from home is required for the position.

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully 
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company.  No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails. 

Employee Status:

Regular

Relocation:

VISA Sponsorship:

Travel Requirements:

Flexible Work Arrangements:

Hybrid

Shift:

Valid Driving License:

Hazardous Material(s):

Job Posting End Date:

08/19/2024

*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.


Job Posting End Date:08/19/2024


A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.


Requisition ID:R307315