DIvisional Manager: Student Support

Found in: beBee S ZA - 2 weeks ago

Western Cape Cape Town, South Africa NSFAS Full time
NSFAS’s job vacancy, Career and Recruitment

Job title : DIvisional Manager: Student Support jobs in Western Cape

Job Location : Western Cape, Cape Town

Deadline : May 11, 2024

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Vacancy No 05 of 2024/25 

POSITION OVERVIEW:

Develop, monitor, and maintain NSFAS policies, operation plans, systems and procedures that drive the efficient and effective implementation of the core business strategy.

RESPONSIBILITIES:
Policy, Systems & Procedure Development

 Development, monitoring, and management of the NSFAS policy(ies), guidelines, and procedures across multiple operations department disciplines in line with the student-centric model.  Manage the processes of the regionalisation of operations, queries management, and student services to maximise the student experience.  Manage the maximisation of student expectations with the NSFAS ongoing student support programmes.  Manage the stakeholder challenges that emanate from the ongoing student support value chain.  Manage and develop instruments to track the implementation of the ongoing student support programmes.

Core Strategic Objectives Development

 Lead and manage the implementation of the ongoing student support strategic plans.  Lead and manage the implementation of the key performance indicators (KPIs) and operational plans of the unit.  Lead and manage the maintenance of business processes and procedures that verifies data integrity across the subunits of ongoing student support.

People Management & Ethical Leadership

 Manage and/or delegate participation in the recruitment and selection of unit vacancies in line with EE targets.  Delegate ongoing student support programmes to relevant subunits for implementation.  Lead and manage the unit team to achieve the set and agreed programmes.  Direct, inspire, coach and mentor subordinates to deliver quality programmes in line with NSFAS Values  Lead and manage the individual performance contracting and review process for subunits.  Lead and manage all disciplinary matters of subunits related to performance and conduct issues.

Stakeholder Management & Relationships

 Oversee the utilisation and implementation of the ongoing student support policies, processes, efficiency channels and databases to resolve stakeholder queries and complaints.  Collaborate with internal stakeholders to enable the ongoing student support programmes.  Manage and delegate the sharing of accurate and reliable data and information to ongoing student support units and institutions of higher learning for the smooth student experience.  Manage the Publication and updating of the details of NSFAS ongoing student support.  Manage the Publication and updating of the details of NSFAS ongoing student support.

Project Management & Leadership

 Manage and supervise the projects to address identified needs as per the student support strategy.

 Analyse and interpret project reports on completion of the project to evaluate return on investment and to inform decision-making in the unit.

Budget optimisation

 Forecast for unit core administration activities and projects.  Expenditure in line with core activities and projects.  Manage payment of ongoing student support service providers in line with institutions’ verified registration details.  Review and recommend the ongoing student support payments and recover any overpayments.

Compliance monitoring & evaluation

 Lead and manage the plans and processes of verification, compliance, registration and deregistration data to support the mandate of the ongoing student support with legislation.  Lead and manage the plans and processes that support the implementation of identified key controls and established risk mitigation procedures.  Analyse and improve the audit, risk, and compliance outlook.  Lead and manage the implementation audit plan.

Information & Knowledge Management

 Collaborate with stakeholders to build systems that enable the management of data obtained from different sources.  Collaborate with stakeholders to use their experience, education and understanding to obtain knowledge from this information.

Reporting & Accountability

 On unit strategic KPIs progress  On the unit operational plan progress  On strategic stakeholders’ issues and interventions management  On internal and external audit and risk.  On any other work in the mandate of the ongoing student support unit.

DESIRED SKILLS AND EXPERIENCE
Minimum requirements:

 NQF Level 8 in Commercial, Legal, Business Administration or related fields  Computer literacy – Intermediate MS Package Suite  Driver’s License.  10 Years’ experience in the general various operations units of which 5 should be at the senior management level.  Advanced project management Skills.  Advanced Knowledge of the higher education sector.  Experience in the student development programmes.

Preferred

 NQF Level 9 in Commercial or related fields  Computer literacy – Advanced MS Package Suite  Driver’s License.  15 Years’ experience in the general operations of which 10 should be at the senior management level in the higher sector.  Advanced project management skills.  Advanced knowledge of the higher education sector.

Skills and Competencies:

 Strategic and visionary  Project Management  Interpersonal Skills  Data Analysis  Presentation Skills  Goal orientation skills  Influential and advocacy  Systems and IT flair  Stakeholder Management  People Management

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