Student Services Officer
Found in: Talent ZA C2 - 2 weeks ago
Scope of responsibilities
- Overseeing student administration and records, managing financial transactions and records, addressing student and agent inquiries, maintaining office and facilities, supervising the Student Services Assistant.
- Regular supervision from the Centre Manager, including periodic reviews, guidance, and feedback.
- Direct supervision of the Student Services Assistant, including task delegation, performance monitoring, and providing training and support.
- Routine administrative decisions, resolution of standard student and financial queries, office maintenance decisions, and initial handling of agent concerns.
- Complex student issues, major financial decisions, policy changes, significant operational changes, and escalated agent or student conflicts.
- Regular interaction with the Centre Manager, other administrative staff, teaching staff, and various departments for student-related matters, finance, and facility management.
- Frequent communication with students, recruitment agents, accommodation providers, service vendors, and external organizations related to visa and immigration services.
- More than 4 years of experience in a Student Services role with significant exposure to international students, of which 2 years is specific relevant experience in a Student Services role in the EFL industry
- An undergraduate degree
- General TEFL qualification and more than 2 years EFL teaching experience of which 1 year is specific relevant experience
- Experience of living and working abroad
- Skills and knowledge
- Proficiency in effectively conveying and receiving information through verbal, written, and digital channels.
- Ability to manage tasks and responsibilities efficiently, maintaining order and structure in day-to-day activities.
- Aptitude for identifying issues and determining effective solutions in a timely manner.
- Competence in addressing client needs with professionalism and understanding, ensuring positive interactions.
- Capability to handle financial tasks such as processing payments and maintaining accurate records.
- Skill in interacting positively with individuals from diverse backgrounds, fostering a supportive environment.
- Familiarity with office software, administrative systems (like PeopleSoft), and data management tools.
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