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Branch Manager-Port Shepstone
2 months ago
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What will you do?
- Strategy development and business planning:
- Work with Area Manager and translate the Provincial strategy into a retail branch strategy, specifying targets, objectives and metrics.
- Contribute insights to monthly, quarterly and annual business planning for retail branches in the Region / Province.
- Develop incentive tactics for the Branch Consultants and drive performance.
Activations:
- Develop and execute strategies (campaigns / promotions / events / etc.) to entice and draw clients from outside of the branch.
- Plan and represent the branch at various forums / events / community platforms to establish awareness and gain business.
Sales and operational effectiveness:
- Communicate the Retail Branch strategy, sales targets and metrics to Branch Consultants. Identify Key Result Areas and work with Branch Consultants to develop and agree collective targets.
- Monitor activities and the achievement of sales targets in the branch. Identify areas of improvement and work with Branch Consultants to address / rectify.
- Work with Business Owners of supporting functions (HR, Technology, etc.), and put the right mechanisms in place (systems, processes, technology) to ensure the branch is able to deliver a service and achieve targets.
- Identify and escalate areas of improvement regarding support systems, processes, and technologies. Where possible, solve problems or propose solutions to prevent issues from reoccurring.
- Manage the capacity and daily activities of the branch, in line with targets and objectives to ensure growth in clients and profits.
- Ensure any changes relating to systems, processes, regulations, policies and products are proactively communicated and cascaded to retail branch staff members.
Compliance, quality and risk management:
- Ensure alignment to the Treating the Customer Fairly (TCF) framework in all business practices and
- ensure the branch operates within the FSCA regulations.
- Identify, flag and manage risks associated with compliance, conduct and quality in the branch in line with the compliance and risk management framework.
People management:
- Work with Human Resources and Talent Acquisition to put the necessary capacity / capability in place to achieve sales targets in the branch.
- Responsible for all operational people practices relating to direct reports, in collaboration with the
- Human Resource Function (talent management, performance management, individual development and growth, resolving grievances, leave allocation, capacity management, etc.).
- Manage and support the accreditation and continuous professional growth of staff functioning in the branch.
- Coach and develop team members, providing the necessary guidance, training and work exposure to ensure personal and career growth.
- Retain team members to ensure a consistent service delivery to clients. Provide input into the Employee
- Value Proposition and retention strategies.
Monthly planning and reporting:
- Responsible for monthly reporting of sales and service activities in the Branch. Analyse data to identify areas of improvement and plan for the next month.
- Conduct monthly and annual planning based on reports.
Stakeholder engagement:
- Identify key internal and external stakeholders (Area Managers, Business Owners, activation sites, community forums, etc.). Determine effective engagement tactics that will contribute to building and maintaining relationships.
- Manage and coordinate the delivery of internal and external stakeholders supporting the branch.
What will make you successful in this role?
QUALIFICATIONS:
- Matric (Grade 12)
- RE1 and RE5
- 120 Wealth Management credits OR tertiary qualification recognised by the FSCA
- Class of Business accreditation (annual)
- Compliant with continuous professional development (CPD) current and past cycles.
KNOWLEDGE AND EXPERIENCE
Knowledge:
- Sales tactics and approaches
- Stakeholder engagement and management
- Customer service and engagement
- Relevant Regulatory frameworks, policies, and standards
- Sanlam insurance products (ideal)
- People management practices and principles
Experience:
- At least 5 years recent industry experience of which 3 years should be in any leadership capacity.
- Service Management experience is essential
- Sales experience
Qualification and Experience
- Degree or Diploma with 6 to 8 years experience or 10 years related experience.
Knowledge and Skills
- Customer service and management
- Reporting and administration
- Quality, Compliance and Accreditation
- Business processes and management of budget
- Services Knowledge
Personal Attributes
- Interpersonal savvy - Contributing through others
- Decision quality - Contributing through others
- Plans and aligns - Contributing through others
- Builds effective teams - Contributing through others
- Sales / Retail / Business Development jobs