Reservations Manager
Found in: beBee S ZA - 4 weeks ago
Job title : Reservations Manager jobs in Gauteng
Job Location : Gauteng, Johannesburg
Deadline : May 05, 2024
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Job Purpose
The Reservations Manager has responsibility and accountability for the management of the reservations team and hotel accommodation reservations process for both Groups and Individuals, in line with Company procedures and professional service standards, with the aim of maximising room revenue.
Education
3-Year Hotel School DiplomaExperience
5 years front office, reservations or rooms and inventory management experience Experience at a supervisory level will be an advantageSkills and Knowledge
Accommodation pricing structures Inventory Management Rooms Product knowledge Reservations Business Acumen Proficient MS Office skills Working knowledge of Opera suite; Ideas ; Qlikview or similar BI tool Coaching Selling skills Industry knowledge Decision-making Reviewing / evaluating Attention to detail Developing relationships Innovation & continuous Improvement Customer Service orientation Analytical skills Influencing skills Controlling & directing resourcesKey Performance Areas
Hotel Accommodation Reservations Management
Rooms Merchandising
Complete rooms merchandising reports and statistics with regards short-term forecasting and yield management initiatives to achieve rooms merchandising targets. Monitor and make recommendations to adjust plans in line with results and current /forecasted bookings including overbooking statistics, to optimize rooms merchandising Monitor and review reservations bookings, analysing the data in terms of market segments and channels for rooms merchandising by hotels Track and analyse merchandised activity Facilitate the revenue planning process around merchandising dates, segments, etc. in collaboration with hotel managersAccommodation Data Standards & Compliance Management
Monitor Reservations standards, systems and processes and align practices with new legislative compliance and company policy Develop templates, checklists and tools in line with operational requirements Align practices with legislative compliance around health, hygiene, safety and the environment Implement sufficient control measures & checks within the department to mitigate any risk to the business and ensure data hygiene. Conduct internal compliance audits to monitor compliance Encourage a customer service culture and ensure all staff are trained to deliver the departmental objectives in line with standards. Work with internal stakeholders to identify risk areas and address these including checking of payment method compliance.Customer Experience Management
Monitor team’s interaction with guests, ensuring they are treated with courtesy and respect at all times Interact with guests and provide professional service standards and solutions Handle any escalated complaints, disputes and suggestions as required Engage with customers and provide a customer experience during the reservations process that will support brand loyalty and ensure SI as the brand of choice Keep up to date on Group and unit promotions and conduct staff training on product knowledge / promotions Provide post-mortem feedback with regards promotions to ensure these are always relevant and effective Shift handover ensures that staff have sufficient insights and information with regards customers visiting the property Interact with various departments across the hotel to ensure all traces, special requests and comments are communicated to relevant departments Analyse and understand customer preferences, and ensure their booking profile is updated accordingly Continuously engage with customer to receive their feedback and enhance the customer experience within the area of responsibility Monitor and manage the hotel’s online reputation with the executive office Develop and maintain strong relationships with guests to maximise sales opportunities and generate new businessPeople Management
Manage staff conditions of employment, e.g. attendance, absenteeism, leave, adherence to policies and procedures Manage productivities, time & attendance, and payroll costs for the department Identification of employee training needs Perform on the job training on SOPs and coaching to close developmental gaps and build succession for a talent pipeline within the function Manage employee relations within the department Staff communication and motivation Conduct performance contracting, reviews and development Provides resources and removes obstacles to performance Recruit and resource for talent for positions within the department Onboarding of new staff members*Hospitality / Hotel / Restaurant jobs in south africa
*Reservations Manager in Johannesburg
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Reservations Manager
7 days ago
Gauteng, South Africa Complement Recruitment Full time**Reservations Manager - Johannesburg Gauteng** **Salary: Market Related** **Purpose of Position**: Complement Recruitment are recruiting for Reservations Manager for a permanent position in Randburg, Johannesburg, Gauteng. The Reservations Manager is responsible for overseeing and providing training to the reservations team. They are to manage all...
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Reservations Manager
3 days ago
Johannesburg, South Africa Staff Connection Full timeStaff Connection is looking for a Hotel Reservations Manager who will manage seamless reservations and elevate guest experiences! - SA Citizen - Hospitality diploma - Excellent computer literacy - Min 4yrs experience in an upmarket hotel environment in a managerial role - Responsible for the running of the reservations as well as M&E department - Optimising...
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Reservations Manager
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa Ideal Candidates Full timeResponsible position with reputable company in leisure industry- Sandton. Strong leadership skills are required to manage team of reservations consultants. Resolve issues on systems, trouble shoot and anticipate problems. Be proactive to ensure the smooth running of the reservations department, oversee operations and administration. Audit systems where...
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Reservations Manager
2 days ago
Johannesburg, South Africa HotelJobs.co.za Full time**A luxury Big 5 Game Lodge is seeking an experienced, client-focused Reservations Manager to join their experienced Head Office team in Johannesburg.** **Key duties include but are not limited to the following**: - Booking reservations that must be handled in accordance with company minimum standards for turnaround, confirmation and follow-up. - Answering...
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Reservations Consultant
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa Ideal Candidates Full timeA luxury lodge & hotel group requires an experienced Reservations Consultant with at least 3-5 years experience in a reservations department for multipleproperties.Must be well-organized to provide the necessary support with regards to the reservation administration for a hospitality group.Responsibilities: Manage daily administrative tasks pertaining to the...
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Reservations Manager, Johannesburg
2 weeks ago
Johannesburg, South Africa HotelJobs.co.za Full timeLuxury Hospitality Group requires an experienced Reservations Manager with at least 10 years’ experience managing a call center and reservations department for multiple properties Sound knowledge of Opera, Apex, eRes /Nebula **Highly negotiable package + benefits** **HOSPITALITY PLACEMENTS** **Integrity. Professionalism. Service.** To apply, send a CV...
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Group Reservations
Found in: Adzuna ZA B C2 - 6 days ago
Johannesburg, South Africa Adzuna ZA B C2 Full timeCandidate requirements;Must have 5 to 8 years experience managing a call centre and reservations department for multiple propertiesMust have a good command of the English language with good writing skillsSolid interpersonal skillsA Valid RSA IDMust be a dynamic self-starter with strong problem solving skillsMust be proficient using Microsoft Office,...
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Group Reservations
Found in: Whatjobs ZA C2 - 3 days ago
Johannesburg, South Africa Wild Dreams Hospitality Full timeCandidate requirements;Must have 5 to 8 years experience managing a call centre and reservations department for multiple properties Must have a good command of the English language with good writing skills Solid interpersonal skills A Valid RSA ID Must be a dynamic self-starter with strong problem solving skills Must be proficient using Microsoft Office,...
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Group Reservations
Found in: Talent ZA 2A C2 - 2 weeks ago
Johannesburg, South Africa Wild Dreams Hospitality Full timeCandidate requirements;Must have 5 to 8 years experience managing a call centre and reservations department for multiple propertiesMust have a good command of the English language with good writing skillsSolid interpersonal skillsA Valid RSA IDMust be a dynamic self-starter with strong problem solving skillsMust be proficient using Microsoft Office,...
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Central Reservations Agent
7 days ago
Johannesburg, South Africa Orion Group Full timeOrion Hotels & Resorts (South Africa) is looking for a skilled and experienced Central Reservationist to assist us manage and operate our reservations and booking systems. This position requires excellent communication skills, a customer-centric approach and a strong understanding of the hospitality industry. The Central Reservationist will be responsible...
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Hotel Group Reservations Manager
6 days ago
Johannesburg, South Africa Prospect Staffing SA Full time**Group Reservations Manager - Opera System** **Requirements**: - Must have a formal hospitality qualification with at least 3-5 years’ experience as a Reservations Manager within a 4/5 star Hotel. - Previous experience with function coordination - Must be proficient on the Opera system. - Must have strong leadership and communication skills (written and...
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Head of Reservations
2 weeks ago
Johannesburg, South Africa HotelJobs.co.za Full time**Exciting Opportunity**: Head of Reservations Are you looking to take on a leadership role in the hospitality industry? Kendrick Recruitment is excited to present an opportunity for a Head of Reservations at a leading player in the conservation and hospitality sector. **Position Overview**: Reporting directly to the Chief Commercial Officer, the Head of...
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Central Reservations
6 days ago
Gauteng, South Africa HotelJobs.co.za Full time**Central Reservations Agent** **Job Purpose** - To provide guests with the best service and assistance during the booking process and maximize on the Sales Revenues for the various hotels. **DUTIES & RESPONSIBILITIES (Includes, but not limited to)** - Ensure quotations and queries are tended to within a timely manner, striving towards a 1-hour turnaround...
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Head Of Safari Reservations
Found in: Talent ZA 2A C2 - 2 weeks ago
City of Johannesburg Metropolitan Municipality, South Africa Keo-Kutlwi Group (Pty)Ltd Full timeDUTIES AND RESPONSIBILITIES•Focusing on Service levels with attention to detail and accuracy, timeous feedback ,etc•Problem solving and communicating with Tour Operator•Working very closely with all Team members in Reservations•Implementing new systems / processes within reservations to continuously improve business effectiveness and efficiency while...
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Johannesburg, South Africa HotelJobs.co.za Full timeJD Specialized Recruitment_ are currently recruiting for a Beach Resort, for an energetic and dynamic **RESERVATIONS / REVENUE MANAGER** to join the Team based in Johannesburg. **Requirements**: - Industry related diploma or degree is preferred. - Minimum of 3 years’ experience in a similar role - Must come from a Lodge / Resort background with...
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Head Of Safari Reservations
Found in: Whatjobs ZA C2 - 3 days ago
City of Johannesburg Metropolitan Municipality, South Africa Keo-Kutlwi Group (Pty)Ltd Full timeDUTIES AND RESPONSIBILITIES • Focusing on Service levels with attention to detail and accuracy, timeous feedback ,etc • Problem solving and communicating with Tour Operator • Working very closely with all Team members in Reservations • Implementing new systems / processes within reservations to continuously improve business effectiveness and...
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Reservations Consultant
7 days ago
Johannesburg, South Africa HotelJobs.co.za Full timeA luxury resort in Mozambique seeks to employ an experienced reservations consultant with the following MANDATORY experience: - Minimum of 5 years experience as a reservations consultant for upmarket lodges or island destinations. - Strong eye for detail - every detail is to be taken care of in terms of flights and air transfers along with dietary...
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Customer Experience Executive
7 days ago
Johannesburg, South Africa Dream Hotels and Resorts Full timeA popular holiday destination group of companies is in the process of employing X2 Customer Experience Executive (Holiday Concierge) to execute all functions relating to club members, s.a. reservation bookings, account management, customer care, eGuest admin and Membership optimisation via sales & upgrading. _This is a great opportunity for the young and...
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Johannesburg, South Africa HotelJobs.co.za Full time**RESPONSIBLE TO**: Reservations Manager **COMPETENCIES REQUIRED** **MINIMUM QUALIFICATIONS AND EXPERIENCE** **Qualifications**:Equivalent to Grade 12 Pass **Experience**:Minimum 2 years Reservation Consultant Experience including direct work with an acknowledged CRS **Driver’s License**:Code 08 **Additional**:Proficient in eRes, Additional...
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Intermediate Reservations Consultant
1 week ago
Johannesburg, South Africa Bright Placements Full time**RESPONSIBLE TO**: Reservations Manager **MINIMUM QUALIFICATIONS AND EXPERIENCE** **Qualifications**:Equivalent to Grade 12 Pass **Experience**:Minimum 2 years Reservation Consultant Experience including direct work with an acknowledged CRS **Driver’s License**:Code 08 **Additional**:Proficient in eRes, Additional certificates, diplomas or experience...