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Office Administrator: KZN Operations

2 months ago

KwaZuluNatal, South Africa National Bargaining Council for the Road Freight and Logistics Industry Full time
Job title : Office Administrator: KZN Operations (Pietermaritzburg) Job Location : KwaZulu-Natal, Pietermaritzburg Deadline : July 30, 2024 Quick Recommended Links
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Job Purpose: (Key Responsibilities)
Perform the full spectrum of an administrative function for a regional office and is also responsible to ensure that the resources allocated to the branch are utilised efficiently and responsibly.

Job Description/ Objectives:

  • Maintain and compile a monthly report on operational registers in terms of new registrations, petty cash management, collects, verifies, and submit cease to operate information, cases opened, walk-ins, telephone, fund administration queries, pay outs queries, customer satisfaction surveys and report on this to the Agent.
  • Stakeholder relations in relation to all employer interactions related to contributions, benefit payments, detail updates and enquiries.
  • Efficient Administration of the operating resources and cost-effective utilisation of all physical and operating resources allocated to the branch.
  • Manage the office petty cash including monthly reconciliations and balancing.
  • Rendering administrative assistance and support to agents for the full process form opening of enforcement files to arbitration and loading of details on the Case Management System
  • Direct all Provident Fund related queries to the query box
  • Membership verifications for wellness fund as well as attending to general health plan queries and facilitate health plan cards
  • Handle all walk in and phone queries for the regional office
  • Be the stand in resource for agents when they are on leave and refer complex matters to the senior agent if unsure
  • Stand in for the Cleaner when not at the office
  • Open and Close the office on a daily basis

Job Requirements and Knowledge:

  • An incumbent in this position will be responsible for full spectrum of an administrative function for a regional office and is also responsible to ensure that the resources allocated to the branch are utilised efficiently and responsibly.
  • Must be fluent and be able to communicate in both English and African Languages
  • A Knowledge of the Labour Relations Act would be advantageous
  • Must have Good Administrative Skills
  • Computer literacy
  • Mathematical literacy
  • Good Communication Skills
  • Must have cash handling ability and accuracy
  • Ability to deal with i.e. Client Service Orientation
  • Willingness to carry out Ad-hoc functions as assigned by the Agents

Related Skills:

  • Interpersonal skills
  • Time management skills.
  • Integrity and Honesty
  • Ability to work under pressure
  • Organising skills.
  • Self-motivated and motivator
  • Assertive
  • Good communication and fluent conversant in English and other African
  • Languages
  • Patience and good listener
  • Reliable and willingness to learn
  • Ability to set priorities.

Qualifications & Experience:

  • Matric qualification with Mathematic literacy and working experience in the related environment will be advantageous

  • Administrative / Management  jobs