Regional Support
2 months ago
We are looking for a conscientious and disciplined Regional Support who strives to produce results that precisely meet the established goals to join our Cleaning Operations Team in KZN. The purpose of the Regional Support role will be to provide support to management and ensure a high standard of customer service is delivered to internal and external customers through effective communication and delivering within required deadlines. Specific focus areas will include weekly wage analyses, job order control per site, PRP support to Area Managers, SLA revisions, new client quotes, monthly KPI presentations, workorder billing report and general administration.
**High-Level Objectives**:
- **Customer Focus** - to provide the required support and documents to Ecowize management which will enable them to drive partnerships with the customers and deliver to the expected standards. This will include SLA revisions, new client quotations, monthly KPI presentations, work order billing reports and general administration
- **Financial Focus** - Weekly wage analyses to drive efficiencies and provide data on cost associated with wages.
- **People Focus** - To continuously focus on own upskilling and personal development
- **Process Compliance Focus** to ensure that the required process is followed to implement and drive measures for job order control and provide required PRP support to area management.
**Key Responsibilities**:
- SLA Revisions
- New Client quotations
- Work order billing
- Weekly wage analysis
- Job Order Control per site
- PRP Support to Area Managers
- General administration
- Standard 10/ Grade 12
- Certificate / Diploma / Degree in related field will be advantageous
- Strong organizational skills to effectively manage and priorities workload.
- At least 3 years’ experience in an admin or management role
- Ability to work independently
- Project Management skills
- Strong customer service skills (dealing with multiple customers)
- Knowledge of the Cleaning or Service industry
**The successful incumbent will have the following skillsets**:
- Proficiency in all Microsoft Applications
- Professional Communication skills (verbal & written)
- Problem-solving skills
- Strong administrative skills
- Ability to multitask and prioritize
- Strong attention to detail
- Must be comfortable with the Ecowize culture and values.
The Company is committed to complying with legislation and to meet strategic goals regarding to employment equity.
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