Voice Installation Engineer

4 weeks ago


Gauteng Johannesburg, South Africa NTT Ltd. Full time
NTT Ltd.’s job vacancy, Career and Recruitment

Job title : Voice Installation Engineer (L2) jobs in Gauteng

Job Location : Gauteng, Johannesburg

Deadline : May 19, 2024

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The primary responsibility of the Voice installation Engineer (L2) is to provide technical support to NTT (Ltd) clients. This includes remotely supporting clients within service level agreements (SLAs), to install and configure software and hardware, resolve incidents, perform root cause analysis, and adhere to any related processes such as change management. The Voice Installation Engineer (L2) is involved in more complex environments for installation, configuration, and fault management.

Responsible for setup and installation of technical systems, applications, or process designs for client’s purchased or outsourced technology and business process solutions. Works directly with client to manage initial access, map and transfer data, create process documentation, and train or coordinate training for client users.

Tests and troubleshoots functionality of installed systems; identifies and documents technical issues to be escalated to product and system integration teams for resolution. Provides feedback based on client experiences to product and professional services teams for product and process improvements. May work directly with clients on-site or provide installation support remotely.

Working at NTT

Knowledge, Skills and Attributes:

  Have a solid, in-depth understanding of Networking (including Routing and Switching) principles on Cisco environments   Have a good understanding of VoIP Protocols on Broadsoft, SBC and Porta platforms.   Good understanding and appreciation of technical design and business principles   Demonstrates project management and administration ability   Have a solid, in-depth understanding of Networking (including Routing and Switching) principles on Cisco environments   Good project skills which are demonstrated in the execution of installations and other assignments   Demonstrate customer engagement skills   Demonstrate relevant domain specialist knowledge   Good verbal communication skills   Client focused and displayed a proactive approach to solving problems   Ability to work under pressure   Ability to coach, mentor and provide guidance to team members   Good understanding of project management principles Academic Qualifications and Certifications:  Computer Science / Information Technology Degree or equivalent together with specialized training in new technologies and legacy systems or equivalent  Project management certification

Required Experience:

 Experience with Networking (including Routing and Switching) principles on Cisco environments  Experience in VoIP Protocols on BroadSoft, SBC and Porta platforms.  Solid work experience in a technical implementation engineering or similar role  Experience engaging with clients and conducting presentations  Good project administration and documentation experience  Report writing experience Basic project management

Skills Summary

Computer Coding, Customer Centric Solutions, Installation Support, Process Design, Process Improvements, Standard Operating Procedure (SOP), Systems Integration, Troubleshooting

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